Source: [China Health Magazine]
The quality and efficiency of medical services are directly related to the health and life safety of the people, and are the \”golden signatures\” that medical institutions should carefully build. We explore Beijing\’s valuable experience in improving medical services, showcase hospital practices, and provide useful references for various places.
In recent years, Beijing Chaoyang Hospital Affiliated to Capital Medical University has focused on creating new technologies, new processes, and new models for outpatient and emergency services, improving the efficiency and quality of services, and continuously optimizing the medical experience of the public.
\”Micro-channels\” help \”one-stop\”
The hospital adheres to the service concept of \”patient first, sincere care\”, and provides smooth services, appointments, Three \”micro-channels\” for medical treatment continue to enrich the \”one-stop\” service connotation of the outpatient hall.
As early as 2014, the hospital integrated the service functions of the outpatient office, medical insurance office and social work office, and established a one-stop outpatient service center to accept public sealing, medical insurance review consultation, petition reception and other services , open channels for patient service, consultation, and complaints, and effectively protect patients’ rights and interests in medical treatment.
In 2023, the hospital will further integrate the outpatient service center, one-stop service center and one-stop examination appointment platform, and establish an outpatient comprehensive service center to provide patients with guidance, consultation, examination appointments, complaints and suggestions Acceptance, convenience equipment rental and other services. Up to now, the average daily service volume of the outpatient comprehensive service center is about 1,200 people.
For elderly patients who are not familiar with intelligent equipment, the hospital has set up a special service window for the elderly and set up a self-service machine for the elderly on the first floor of the outpatient clinic, with volunteers guiding patients step by step.
\”Three-in-one\” realizes multi-function
In May 2023, the hospital\’s permanent campus will be officially opened, and the new campus will further optimize the outpatient process. . After patients arrive at the hospital and pay the registration fee at the self-service machine, they can enter the waiting queue with one click, realizing the \”three-in-one\” payment, registration, and registration. In addition, patients can use the hospital APP or
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