Why are customized brand furniture glass doors “non-original”?

In November last year, Mr. Zhan, a citizen, delivered custom-made furniture worth more than 30,000 yuan at Lin\’s Whole Home Customization (South China Red Star Macalline Store). However, during delivery and installation, Mr. Zhan discovered that all the glass doors did not have packaging with Lin\’s logo printed on them, and the delivery location was inconsistent with other products. He suspected that the glass doors were not \”original.\” The reporter contacted Lin\’s Home Furnishing customer service, and the customer service staff said that Mr. Zhan\’s order did not include a glass door. The glass door may be provided by merchants that cooperate with relevant stores.

Disputes with stores

In order to decorate a new house, on November 5 last year, citizen Zhan Mr. Zhan came to Lin\’s custom-made store in South China Red Star Macalline in Ganjingzi District to customize a set of furniture. The product price totaled 37,000 yuan. Mr. Zhan delivered 35,000 yuan on the day the contract was signed, and the balance of 2,000 yuan was paid after installation.

In late December last year, when the store delivered the goods to the door for installation, Mr. Zhan discovered something unusual. \”Lin\’s logo is printed on the packaging of other furniture, but not on the packaging of the glass door; other furniture is shipped to Foshan, Guangdong, but the glass door is shipped to Shenyang.\” Mr. Zhan suspected that the glass door was not Lin\’s brand \”original\” product, so the installation was stopped.

Anomalies were found during the installation of the glass door

Mr. Zhan said that the order There are 6 glass doors in total, each priced at 1,080 yuan, totaling 6,480 yuan, which is not a small sum. Mr. Zhan immediately communicated with the store, but it did not go smoothly. \”The store\’s statement often changes. At first, it said that the glass door is Lin\’s product, and later it changed its story and said that Lin\’s does not produce glass doors.\” Mr. Zhan said that the store mostLater, he told him that the glass door was exclusively supplied by the manufacturer that cooperated with Lin\’s. There was no problem with the quality. If he had any doubts about the supply location, it could be shipped from Foshan, Guangdong for replacement.

In this regard, Mr. Zhan believed that the custom-made furniture was for Lin’s brand. If the glass door was made by a cooperative manufacturer, it should be informed in advance. He questioned the store’s behavior. Whether it involves defrauding consumers. At present, the two sides have not reached an agreement on a solution.

Customer Service: There is no glass door in the order

February 20 , the reporter tried to contact Lin\’s whole customization (South China Red Star Macalline store), but the other party did not respond positively after learning the reporter\’s interview request. The reporter called Lin\’s Home Furnishing customer service hotline as a consumer. After checking Mr. Zhan\’s order, the customer service staff said that the order was already completed and there was no glass door inside. \”The glass door may be provided by the manufacturer that cooperates with the store where the order was placed. For specific circumstances, please consult the store where the order was placed.\” the customer service staff said.

Peninsula Morning News, 39 Degrees Video Reporter Bi Chonglai