The Paiya window bought for more than 30,000 yuan is \”descending, deforming, and not able to keep in touch\”. The three-party delivery inspection result is \”unqualified\”. Many times, the merchant refused to return the goods.

Alliance alloy doors and windows have become the mainstream choice for consumer consumption in recent years due to their beauty, solidity and durability. Mr. Rong, a business owner in Xi\’an, recently brought a lot of troubles because of the many problems in the aluminum alloy doors and windows he bought. The product unqualified inspection report issued by the authority inspection department is not qualified, but it has no rights, which seriously affects his decoration progress and daily life.

The doors and windows bought for more than 30,000 yuan

The fan is distorted and cannot be closed

Mr. Rong is a business owner in Baifeng Forest in Chengbei, Xi\’an. On January 8, 2024, Mr. Rong ordered four aluminum alloy hollow glass doors (three of which are flat open doors and one sliding door) at the Pai Yamen Window Brand Store, Daming Palace Building Materials, with a total of 32,500 yuan, with an average of more than 8,000 yuan per door.

When signing a contract, Mr. Rong asked to state in the contract that \”the product quality meets national standards\”. The store clerk said: \”We are a \’national brand\’. We never produce non-standard products and will provide you with product inspection reports that meet national standards at that time.\” Mr. Rong, who was full of joy, was looking forward to the completion of the new house, but he did not expect to be \”back-stinged\” by the brand.

On April 20, 2024, a salesperson in Xi\’an went to install products. After the installation was completed, two of the flat doors could not be closed normally. The gap between the door fan and the door sleeve was too large, resulting in the door springs that could not be closed. The door fan also appears to be removed, which will cause the frame door sleeve to be deformed (Mr. Rong measured on the spot that the wall thickness of the fan frame substrate is only about 1.0~1.2mm).

A flat door cannot be installed due to product reasons and is still stacked in Mr. Rong\’s house. In addition, the product also has a rough workmanship problem. The shape lines between the hollow glass of the sliding door have obvious unevenness. The shape of the line lines is only about 10 cm, and there is a horizontal error of about 2 mm.

The merchant does not accept the product quality and has problems

The market adjustment is fruitless

Mr. Rong said that he noticed that the trademark on the door handle was unclear and suspected that the merchant was not selling genuine products. When communicating with the business, Mr. Li, one of the responsible persons of the Paiya Window store, said: \”What you buy is this product, this model, and there is no problem.\”

Mr. Rong asked about this, and the merchant denied the product quality problem, and presented Mr. Rong with the \”Examination Report\” made by the \”Foshan Quality Measurement Supervision Inspection Center\” to Pai Yamen Window on August 15, 2022. The report shows that according to the national standard of aluminum alloy doors and windows GB/T8478-2020, there were 27 samples sent for inspection at Paiya doors and windows. The items tested comply with the requirements of the GB/T8478-2020 \”ALLOY doors and windows\” standards and standard quality indicators.

Mr. Rong said that there was no project on the wall thickness of the profile in the report: \”According to the requirements of the national standard GB/T8478-2020, the wall thickness of the main profile substrate of the inner door should not be less than 2.0mm, and the actual wall thickness of the window I bought is clearly smaller than this requirement. In fact,The inspection items specified in the country\’s standards are more than 50. The factory has made 27 of them non-power indicators, and the power indicators related to the personal safety of consumers are not presented in the report. ”

Mr. Rong and the business owner communicated repeatedly without success, and took a step back and asked the business to change the product, which would be able to achieve a wall thickness of 1.8, but the business owner said that the product had no problems and could not meet the requirements. Later, the customer service center of Daming Palace Building Materials House Hanguang Road Store has been on-site for many times, but it was not possible to achieve A solution was made.

The provincial inspection institute test \”unqualified\”

Paiya door window does not recognize the test standard

On October 26, 2024, under the participation and supervision of Xi\’an Consumer Rights Protection Center, Paiya sellers and production factories, Mr. Rong will not be able to The main force components of the normally installed aluminum alloy door – the aluminum alloy door frame and door fan base are sent to the professional organization \”Guanxi Product Quality Supervision Inspection Institute\” for inspection. 3 representatives of Paiya Factory and 2 representatives of the Consumer Protection Center participated in the selection, delivery, filling out the commissioned inspection contract book, and confirm the inspection project. The inspection results are based on the entire process.

The inspection results of the Xixi Product Quality Supervision Inspection Institute show that the wall thickness of the main profile substrate of the inner door should not be less than 2.0mm, the inspection results are 1.43mm in the door frame and 1.21mm in the door fan. The single judgment is unqualified.

For this, let’s first Students filed a return request to the merchant. The representative of Paiya Window Factory and the representative of the dealer did not disagree with this inspection data, but they believed that the standard on which the inspection was based was GB/T8478-2020. The non-national standard is a recommended standard and cannot meet the consumer\’s return requirements.

Multiple door experience After half a year of adjustment, it was still fruitless.

Mr. Rong had no choice but to file lawsuits with many departments such as the hotline of the citizens, market supervision, and consumer protection center. After half a year, the treatment plan was still not possible after the multi-wheel adjustment of the departments. On February 26, Mr. Rong contacted the \”Huaven Decoration Help\” column of the China Business News for help.

The reporter of the China Business News contacted Mr. Li, who was responsible for the matter at Paiyamen Window Hanguang Road Store. He told the reporter that they are responsible for the sale and installation of products. The manufacturer is responsible for the production standards of the products. If you have any questions, you can contact the manufacturer. The reporter contacted the headquarters of Paiyamen Window Factory to inquire about the products. The production standards, the headquarter\’s connector staff responded to the reporter that a local seller in Xi\’an would answer the questions. Later, Mr. Jun, the sales manager of Xi\’an, contacted the reporter: \”The product meets the factory standards. The GB/T8478-2020 \”Alliance Alloy Doors and Window\” standard is a recommended standard, not a standard for the standard. ”

Ms. Zhang, who is responsible for the sales department of the Hanguang Road Store in Daming Palace Building Materials, told reporters that after a problem with the product in Mr. Rong, they have been actively cooperating with the handling of the products and proposed solutions, but they have never reached a unified handling opinion and will continue to follow up. China Business News will also continue to follow the progress of the incident. Guo Quanliang

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It is the golden season for home consumption. If you encounter any unsatisfactory situation during the consumption process, whether you are decorating a new house, or choosing equipment and building materials, you must have doubts, confusion or inconvenience in your heart, decoration help is your best choice. We are committed to helping you solve various residential consumption problems. If your legal rights are violated during the consumption process, please contact us. The decoration help of the Chinese manufacturer will provide you with adjustment services and do its best to protect your rights.

Permission scope

1. Residence and residence: overlord terms, sheltering merchants, after-sales balls, no invoices, poor service attitude, etc.;

2. Furniture and building materials: counterfeit, poor goods, delayed delivery, no return and replacement, no warranty during the warranty period, etc.;

3. Decoration and decoration: malicious additions, delayed construction period, poor construction quality, no repairs when there are problems, etc.