Only enter one door to resolve the \”thousands of knots\”

Source: Jiangxi Daily

The masses came to the \”patient guidance desk\” with questions. Under the guidance of the staff, they went to the corresponding window to \”seek medical consultation\”… …On March 8, the reporter saw such a scene in Yushan County. This is not a hospital, but a social governance center in the county.

This is a comprehensive platform for conflict resolution similar to \”general hospitals\”. It has only been established for more than a year and has investigated and resolved more than 3,800 conflicts, which is equivalent to an average of nearly 10 conflicts and disputes beings here every day. Discover and dispose of.

How did this be done?

Yushan County gave its own answer: to the problems and demands reflected by the masses, one-stop reception and a package of mediation, changing the \”visit\” of the masses to \”arranged visits\”, that is, determining the time and actively convening functional departments Consult with the parties to let the masses go through one door, resolve the \”thousands of knots\”, and effectively resolve the contradictions at the grassroots level and in the bud.

Integrate resources and people no longer run for more people

In the past, people encountered disputes, such as rural housing construction and other more complex conflicts and disputes, because they involved natural resources, agriculture and rural areas, housing and construction, etc. Many functional departments often don’t know where to mediate, who to mediate, and how to mediate. When the functional boundaries of each department are unclear, you must run for a long time and repeatedly. Nowadays, in Yushan, such a phenomenon has become a thing of the past.

When the masses encounter various conflicts and disputes, as long as they come to the Yushan County Social Governance Center, not only will there be someone to take care of the problems, but they can also take care of them all to the end, and the masses will no longer run away.

In October last year, two brothers Ye, a villager from Shisun Village, Bimu Town, Yushan County, came to the county social governance center for mediation due to disputes over the ownership of the responsibility field. After the staff learned about the situation, they determined that the county agriculture and rural affairs bureau was the first to handle. Responsible departments, after accepting the matter, the county Agriculture and Rural Affairs Bureau immediately organized relevant personnel to conduct visits and investigations. Taking into account the epidemic and other factors at the time, and after grasping the situation, the county social governance center gathered personnel from the county, township and village levels to organize the development of the line. We mediated on the video, explained the law and finally prompted the two sides to reach an agreement.

The reason why villagers\’ conflicts and disputes can be resolved can achieve \”only travel to one place\” or even \”not run to one place\” is due to the comprehensive management centers at the county, township (street) level and the mediation of conflicts and disputes in Yushan County The center, petition reception center, grid center and other dispersed resources are integrated, and fully absorb social resources such as identification, arbitration, notarization, psychological counseling, and volunteer associations to create a service integrating arbitration, mediation, psychological counseling, and legal aid. a comprehensive mediation platform for conflicts and disputes.

In order to facilitate the centralized resolution of a number of high-frequency conflicts and disputes, the center has currently entered 17 permanent units including the Bureau of Letters and Calls, Public Security, Courts, Civil Affairs, Health and Family Planning, etc. Considering that the number of enterprise-related disputes caused by work-related injuries, labor and land ownership has increased in recent years, the center not long ago, to facilitate the resolution of a number of enterprise-related disputes.

Linking mediation Complex matters are settled once

Last summer, YushanThe hotel along the street of a community in Shujiapeng Community, Bingxi Street, County is preparing to install more than 30 high-power air conditioners. In order to facilitate construction and save costs, the hotel designed to install the air conditioner external unit on the exterior wall of a unit building opposite the community. Considering that the noise and heat during the operation of the air conditioner will have a serious impact on residents\’ lives, many owners strongly opposed it, but they negotiated with the hotel many times without success, and the property and the community also expressed their powerlessness. In desperation, more than 20 owners came to Yushan County Social Governance Center to report and seek help. After accepting the demands of the masses, the center analyzed and determined that the county housing and construction bureau was the responsible unit for resolving conflicts and disputes, and soon convened relevant functional departments such as housing and construction, urban management and other relevant functional departments to negotiate with the hotel party and owner representatives. After joint mediation by multiple departments, the hotel immediately stated that it agreed to install the air conditioner external unit on the side wall of the building to avoid affecting the residents of the community. The stone hanging in the hearts of the community owners finally fell to the ground.

In the Yushan County Social Governance Center, such linkage mediation is very common. \”One department cannot solve complex disputes. We will coordinate different functional departments, and sometimes mobilize social forces and work together to jointly promote the resolution of conflicts and disputes.\” Zhou Zhengfei, director of the Yushan County Social Governance Center, told reporters.

In the second half of last year, two villagers from Wangcun Village, Bimu Town, Yushan County were in trouble due to road renovation issues. The repeated coordination of town and village cadres was useless, and the person involved, Ning, threatened to appeal. Later, the Yushan County Social Governance Center used social forces to send a \”Lao Wei Studio\” team to mediate. Wei Wenhui of the team, with decades of mediation experience and meticulous analysis, gave a plan that satisfies both parties. Finally, The two families shook hands and made peace.

By mobilizing forces from multiple parties to coordinate mediation, a good situation of participation, diversified mediation and joint efforts are being formed. It is understood that at present, the settlement rate of conflicts and disputes accepted by the Yushan County Social Governance Center reaches 98%.

The legal rights and interests of the whole chain management are guaranteed

Not long ago, Mr. Zhu took a fancy to a commercial house in Yushan County and paid a 250,000 yuan sincere fund in advance. It was later verified that the property had not I obtained a commercial housing pre-sale license and had a conflict with the developer due to negotiated refunds. After the Yushan County Social Governance Center sent the county market supervision bureau to intervene in the mediation, the developer agreed to refund the sincerity fund, and the case was also reported online. However, recently, the staff learned during a follow-up visit to the party Mr. Zhu that the party has not received a refund yet. To this end, the center summoned the chief representative stationed by the county market supervision bureau, requested further tracking of the quality and efficiency of mediation, and issued a supervision letter for supervision.

\”For a conflict, sometimes the case settlement does not mean the matter, and there is a possibility that the conflict will rebound.\” Zhou Zhengfei told reporters that in order to ensure the substantial resolution of the conflict and dispute, the case settlement has been achieved. Renhe, Yushan County Social Governance Center has established and improved a long-term mechanism for follow-up visits and tracking, and regularly conducts \”look back\” on conflicts and disputes, pay attention to the subsequent development and evolution of the situation, grasp the social situation and public opinion, and preventThe resolved conflicts and disputes have rebounded to ensure that the legitimate rights and interests of the people are protected.

Contradictions and disputes must be tracked afterwards, and the checkpoints must be moved forward and warnings must be made in advance. The county makes full use of grid power to promote the investigation, registration, classification and sorting of conflicts and disputes, and requires village (community) grid workers to inspect grids every day, township (street) and departments to conduct weekly inspections, and timely summary and reporting to the county. Social Governance Center.

For the accepted conflicts and disputes, in order to prevent the responsible department from \”only accepting but not handling\” or \”slowly handling and delaying\”, the county relies on the three-level platforms of the county, township and villages to strengthen internal management and implement general conflicts and disputes. The first-question person in charge system shall be handled by the first-question person in charge to handle reply and follow-up services; for major emergencies and cross-departmental difficult conflicts and disputes, the county social governance center shall take the lead and mobilize relevant townships (streets) and departments to handle the matter together, and stipulate “ Simple matters will be completed in 1 day, general matters will be completed in 5 days, complex matters will be completed in 15 days, and difficult matters will be completed in 20 days.\”

In mid-March last year, some villagers in Duntou Village, Zhangcun Town, Yushan County took measures to prevent vehicles from passing, causing the company to stop production. After receiving the help from the company\’s head, the center immediately convened the public security and other relevant functional departments to jointly negotiate and resolve the dispute, and finally ensured that the company resumed normal production in early April of that year.

From post-tracking and follow-up visits, coordination and linkage in the process to pre-checking and early warning, management of the whole cycle and the whole chain, let conflicts and disputes \”prevent first, resolve first, and resolve in small ways\”, alleviate people\’s worries At the same time, it won the hearts of the people. (All-media reporter Zhong Shanshan)