The core of the solid wood composite door bought at the exhibition is actually honeycomb paper

Our reporter Tang Xiaoyan Correspondent Chen Hong

The wooden door sample displayed is solid wood core, but the actual wooden door core has become honeycomb paper. Recently, Ms. Hu of Xiasha encountered such a depression. \”If it wasn\’t because of one of the doors, I didn\’t know that she had been.\” Return, refund, and compensate for the Consumer Rights Protection Law.

The staff of the Market Supervision Institute involved in the investigation that the merchants were not informing, but did not constitute consumer fraud.

What is the matter?

Wood core composite door, cutting open is actually a paper door

Miss Hu\’s new home, a villa, began to decorate in March last year. On May 27 last year, she participated in a building materials exhibition. At a wooden door booth, the sales staff introduced her a solid wood composite door, which was durable and affordable. \”The salesperson also took a cross -section sample of a wooden door for me. The outer layer is a high -density composite board, which is a solid wood.\” Miss Hu was a little bit heartbroken, and there was a activity of paying a deposit and exemption that day. Miss Hu calculated it. Such a door is less than 1,200 yuan. So pay 10,000 yuan on the spot as a deposit.

Afterwards, Miss Hu came to the operator\’s physical store to determine the number of wooden doors and styles, and finally purchased 16 wooden doors, including hardware, door cases and installation fees. Pay at the end of the year.

On February 23 this year, the wooden door was sent to Miss Hu\’s house and was installed by the master. Because the floor on the 3rd floor was raised, the wooden door was long. For this reason, the installation worker cuts the door for cutting. As soon as she cut it, Miss Hu found that the internal filling of the wooden door was not a solid wood at all, but a paper -like material.

Miss Hu immediately negotiated with the store. The store said that it is normal for the filling of the wooden door with honeycomb paper, which is very common in the industry.

Miss Hu is very annoyed. It spent more than 10,000 yuan bought \”paper door\”, and the quality is difficult to reassuring. Subsequently, she called the mayor to open the hotline 12345 for complaints.

The inner core materials were not indicated on the contract, and consumer fraud cannot be determined.

Subsequently, the staff of the Xiasha Market Supervision Office intervened in the investigation.

Miss Hu took out her own cut wooden door, and the filling inside was indeed a honeycomb paper. At the same time, she also showed the photos of the wooden door samples at the exhibition at the time. On the picture, there are two samples of wooden doors, one with solid wood stickers, and one piece of solid wood composite board, which is indeed a wooden core.

In this regard, the store\’s explanation is: \”There are many kinds of materials in the composite door, there are wood cores, density boards, and honeycomb paper. When buying It is not specified which internal core to be specified.

The store continues to explain that in the relevant national standards of wooden doors and windows, althoughHowever, there is no special mention of honeycomb paper cores, but the provisions of \”related materials must comply with relevant standards\” are recognized that honeycomb cardboard is used as a filling material for doors and windows.

\”From the perspective of the price, the price of this wooden door is about 1166 yuan. According to the market, how can this price buy the composite door of the wood core.\” Consultation, merchants are willing to return the goods and refund, and Miss Hu expressed satisfaction.