After buying a smart lock, he invited reporters to \”witness the miracle\”

Mr. Zhou’s home in Jiaxingreplaced a smart lock

After using it for several months

He felt that the lock was too “smart”

It seems that he has already developed his own ideas

He just can’t bear it

Mr. Zhou: If I want to go outside to get something, or someone knocks on the door, I will open the door and start again. When it is closed, it cannot be pushed open now, it is normal, witness the moment of miracle, wait a moment.

Reporter: How long will it take for it to appear?

Mr. Zhou: Here we come. Just push it open, andit automatically unlocks. Then I came to close the door again. No matter whether I closed it gently or hard, itcouldn’t be closed. Then how to turn it off again? I just let it happen and wait. It may take a few minutes, or it may take a few hours, and it can be turned off again.

Introduced by Mr. Zhou

There is no peephole on the entrance door

In order to be able to see the situation outside the door

He plans to install a smart phone with monitoring functions Lock

March 20

He saw a live broadcast with goods

on Douyin and thought it was good

Just here\”Su Shi De Smart Door Lock Flagship Store\”

Bought a smart lock

It cost 999 yuan

Mr. Zhou said

The problem demonstrated was just discovered a few days ago

Now this lock is fine As if he has his own ideas

There must be someone watching at home

I am afraid that the door lock will unlock automatically

Mr. Zhou: My suspicion is that there is a problem with the lock andthat there is a problem with the motherboard. Its motherboard causes it to automatically unlocksequence. In theory, automatic unlocking has nothing to do with these mechanical things. It must be the motherboard that sends a command to the motor to unlock.

July 31st

Mr. Zhou gave customer service to \”Su Shide Intelligent Door Lock Flagship Store\”

Sent a video of the fault

The other party responded

This is not a problem with the door lock

The master will come to help solve it

Mr. Zhou: It says that it does not match, it does not match my lock body. Then my suggestion is that you change a lock and install it for me. If there is still a problem, there may be some mismatch between us. Then if you say it\’s OK after you replace it, then it proves that there\’s something wrong with the lock. But businesses are always avoiding it,Not willing to change the locks. My request is to change it. Just replace it with an identical lock.

Mr. Zhou told reporters

The original lock core was inside the door

It is inconvenient to replace

So After changing the lock this time

The lock cylinder It is indeed not the same brand as the smart lock

The door lock packaging box has the 400 number of \”Anhui Su Shi De IoT Sensing Co., Ltd.\”

The reporter called over on the spot

Staff from Anhui Su Shi De IoT Sensing Co., Ltd.:After the master came to the door, he reported that there was something wrong with the lock body. problem. First of all, there is a possibility that the lock body is broken, because we have also arranged for the master to come to your door. If it is a lock problem, we will arrange for you to change the lock. This does not matter. But this is not a problem with the lock.It won’t solve the problem if I change the lock for you.

Mr. Zhou: But the key point is that when the master arrived at the scene, he had the same idea as me, but it was inconsistent with your statement. Even after the master arrived at the scene and called your technicians,I felt speechless. The lock will be unlocked automatically, that is, the motherboard sends a command to the motor to unlock it. How does it have anything to do with the lock body?

The statements of both parties seem to be inconsistent

The reporter contacted the master who came to the door at that time.

The master who came to inspect the house at that time: I was suspicious of both problems at the time, and the lock might also be a problem (problem) , the lock body may also have problems. I can\’t say which one it is. I won\’t know until it is replaced.

A few minutes later

The staff of Anhui Su Shide IoT Sensing Co., Ltd.

returned Mr. Zhou’s call

Two solutions are given

Staff from Anhui Sushide IoT Sensing Co., Ltd.: First, if the customer strongly requests to change the lock, We can change his lock. But if there is a problem with the lock body, (worry) it will happen again in the future. As for another option, if the customer feels dissatisfied, thenwe can return the product and refund the customer.

After Mr. Zhou considered it

I am going to replace it with a new smart lock first