The thickness of the home improvement titanium alloy is not enough to consume the commission to mediate the merchant to make compensation

Recently, Mr. Pan, a citizen of Pengxi County, ordered a titanium alloy material door at a building material store. After installation, the door was not enough, only 1 mm, which was 1 mm different from the 2 mm of the previous verbal agreement. Mr. Pan negotiated with the merchant to re -make a door with a thickness of 2 mm, and the merchant did not agree. Mr. Pan then complained to the Pengxi County Consumer Council, asking the merchants to reinstall the titanium alloy gate of 2 mm.

After investigation by the Pengxi County Consumer Council, the door thickness installed for Mr. Pan is indeed only 1 mm. However, the two parties were verbal agreements and did not sign a written contract. Mr. Pan personally went to the manufacturer to pick up the goods in person, and the door had been installed for a month. In accordance with Article 24 of the Consumer Rights Protection Law of the People\’s Republic of China, the Consumer Council stipulates that: \”If the goods or services provided by the operator do not meet the quality requirements, consumers may be returned in accordance with national regulations, parties agreed to return, or request an operator to request an operator. If there is no national regulations and the parties agreed in the replacement, repair, etc., consumers can return the goods within seven days from the date of receipt of the product; if they meet the legal termination of the contract after seven days, consumers can return the goods in a timely manner and do not meet the legal termination of the contract conditions. In order to require operators to fulfill the obligations such as replacement and repair \”,\” the fault of the two parties is divided into responsibility. After mediation, the two parties finally reached a mediation agreement, and the operator compensated Mr. Pan 500 yuan.

The Pengxi County Consumer Consumer Committee reminds the public that consumers must sign a written contract when booking goods and booking services. Provide a written basis for rights protection during disputes.