Luke smart door frequently exposes safety risks: Chen Bin Capital is proud but loses user trust

Hexun Technology News After a piece of news about \”Luke smart door lock automatically opens the door late at night\” was exposed by the media, Yunding Technology also entered people\’s field of vision. Public information shows that Yunding Technology has completed 7 rounds of financing in the five years since its establishment. In particular, Yunding Technology’s flagship brand Luke has become increasingly popular among the public.

At this stage, Luke has entered a running state. Driven by capital and the voice of the public, Luke has begun to enjoy success early. Joy, until it fell into the \”safety hazard\” controversy, Luke had not yet stepped on the emergency brake.

The product has safety risks and Luke is \”decisive to kill\”

According to Kankan news reports, the Luke smart door lock used by Mr. Zhang\’s home in Qingdao , suddenly turns on automatically during the night break. However, through home surveillance, cat-eye shadow capture, and property management staff\’s surveillance and inspection of the community and elevators, no suspicious persons were seen, so it was believed that there was a problem with the product.

Then, Mr. Zhang contacted Luke’s customer service, but the other party promised to refund the money or upgrade the product for free, but did not give a clear reply as to how the product went wrong.

The reply from Luke Public Relations Department to Kankan News is that it is negotiating with users for a solution, has tested the product, and found no problems. It is suspected that the user did not lock the door during use, but just pressed the button. Turning the handle, it was a normal door lock state.

In this regard, Mr. Zhang believes that there is surveillance in the home and the peephole on the door also has video, which records full evidence. This statement is very chilling.

In fact, Luke has focused on safety since its birth. Just this month, Yunding Technology also announced a brand upgrade, launching a new brand logo and Luke smart lock, locking in a safe brand Slogan. At this juncture, if such a problem arises, Luke will inevitably be involved in controversy.

Zhang Linxia, ​​founder of Beijing Jiuzhou Express Lock Technology Service Co., Ltd., told Hexun Technology: \”Inability to lock or open are common problems with smart locks, which happen from time to time in life. In recent days, circle Insiders are also discussing the problem of Luke smart locks automatically opening the door late at night, and recommend that consumers try to buy products from big brands. Compared with traditional door locks, smart locks are relatively safe, but they also need the endorsement of good manufacturers. \”

Chief Security Officer of the National Lock Quality Supervision and Inspection CenterQuan Guan Li Yongning believes that no matter which smart door lock is used, the mechanical lock body part relies on the combination of the lock tongue and the door frame to lock the door. Lock tongues generally include oblique tongues and square tongues. The latch tongue is mainly used to operate the door handle and must be pressed to drive the handle to retract; the square tongue is used for anti-locking to ensure the anti-theft performance of the lock.

Under normal circumstances, when the door is closed, the latch bolt is fully locked in place, and the door handle must be turned when opening the door; under abnormal circumstances, if the door is locked with insufficient force, it may easily cause the door to snap. Fake lock or virtual lock, the latch bolt does not pop up and cannot be locked in place. The door was not locked at this time and opened automatically with a slight external force.

Taken together, product problems are not terrible. The key point is how to solve the problem. We believe that it is a small probability event for Luke smart door lock to automatically open, but this matter should not just stop at returns and exchanges. At the other level, it is more about finding out the root cause of the problem and ensuring that the problem does not happen again. Whether it is a smart door lock or a traditional ordinary door lock, it should ensure that it cannot be opened after closing the door, instead of discussing whether it should be locked twice.

With the help of artificial intelligence, Luke should take one step at a time on its way forward

There are three main reasons why Luke smart door locks can grow rapidly:

The first is at the industry level. In the context of artificial intelligence and consumption upgrading, smart door locks have begun to enter the public eye and are accepted by the public;

The second is the capital level, turning Looking at the financing records of Yunding Technology, we can find that completing 7 rounds of financing in five years is rare in the entire industry, and Yunding Technology continues to be favored by Baidu, pursuing multiple rounds of investment;

The third is the product On the other hand, the existence of all things makes sense. The success of Yunding Technology cannot be separated from the support of technology. With the help of Xiaomi ecological chain, Luke has embarked on the road of rapid growth.

Because of this, Luke, as one of the leaders in the industry, should strictly control product quality. Hexun Technology discovered that earlier , Luke door locks have also been exposed to be unable to be opened, but after many twists and turns, consumers contacted the after-sales service, and no one still gave the cause of the problem.

The safety hazards of Luke sounded the alarm to Chen Bin and Zhang Dongsheng, but for Yunding Technology, it was actually a blessing in disguise. The best strategy is to give up running wild ideas, polish the product carefully, and find out the root of the problem..

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