Harbin citizens complained about the deformation of Beixing Wood\’s solid wood composite doors: \”thin\” in spring and \”fat\” in summer.

Life News reported on August 17, \”The five new doors in my house were retracted in the spring, leaving a big gap between the door and the door frame. At that time, the manufacturer repaired it and it did not affect the use, but when it returned in the summer After the factory spray-painted it, the door swelled to the same width as the door frame, with no gaps at all, and it was almost impossible to close the door. \”Recently, Ms. Yao, a Harbin citizen, reported to reporters that her family bought Beixing Wood\’s solid wood composite products less than a year ago. The door will \”deform\”.

Citizens: Five new doors first \”thin\” and then \”fat\” in less than a year

On August 23, 2016, Ms. Yao, a citizen of Harbin City, purchased 5 solid wood composite doors, moldings and wooden baseboards from Beixing Wood Industry on the first floor of Haicheng Brand Decoration Plaza, totaling 15,463 yuan. In mid-October, five new doors were installed. \”At the end of February this year, I discovered that the paint between the door core panel and the frame was cracked, and the wooden boards inside could be seen.\” The beautician arranged by the manufacturer at that time suggested that the treatment should be done after heating.

In April this year, Ms. Yao discovered that there were large gaps between the five doors and the door frames. \”A finger can fit into the door gap, and even the door lock cannot be hung.\” The manufacturer sent two masters to repair the door. They removed the door cover and moved it inward. After the repair, the door cover was removed in a mess. Fortunately, the door gap became smaller. As for the paint cracks on the door and the gaps left by the door covers being spliced ​​again, the master recommends that they be dealt with once before moving. In July, the beautician came to visit, but because there were too many areas that needed beautification treatment, he immediately contacted the director of Beixing Wood Industry and suggested returning to the factory. On August 2, the manufacturer sent people to dismantle the door and return it to the factory for repairs. More than a week later, after the repainted door was installed, the door swelled to the same width as the door frame, making it almost impossible to close the door. \”At that time, the door repairman suggested that either the lock should be pushed into the door frame or the hinge should be pushed out. Digging in can make a little gap and see if it can be closed. Just waiting for it to shrink back a little like before.\” Ms. Yao told reporters that she had lost confidence in the brand of wooden doors. She believed that the product had quality problems, so she contacted the factory director to return the product, but the other party refused to return it. , and stopped answering her calls.

Manufacturer: Has been cooperating with repairs but does not agree to returns

On the 16th, the reporter came to Ms. Yao’s new home in Haifu Royal Garden, Daoli District , at the multiple door sockets of the five new doors, you can clearly see the gaps left after disassembly and reassembly. The reporter tried to close oneWhen I get down to the master bedroom door, I cannot close the door without pressing the door lock. After pressing the door lock, I need to press my body against the door to forcefully close the door. The other four doors also have varying degrees of difficulty in closing the door. The reporter checked the edges of each door. Under the force of squeezing the door shut, many scratches were left on the edge near the door lock.

The reporter contacted Mr. Wang, director of Beixing Wood Industry, and he said that generally speaking, wooden doors will expand to a certain extent when heated in winter and when it rains in summer. He believed that Ms. Yao\’s home had never been occupied and the moisture in the room was relatively high, so the door swelled. Director Wang told reporters that the factory has been cooperating in repairs for previous problems. However, he denied that he sent workers to the door in April to remove the door cover. He said that the manufacturer would not agree to Ms. Yao\’s request for return. Due to problems with previous communication, after-sales maintenance would also be terminated. If consumers think that the door has quality problems, they can complain to the relevant departments.

Rights protection: Complaints have been filed and evidence has been submitted

Regarding Factory Director Wang’s statement, Ms. Yao said that the same group of workers came to repair the factory twice in April and August. There is relevant evidence. At present, Ms. Yao has complained to 12315 and submitted relevant documents, evidence and materials.

It is understood that according to the \”Heilongjiang Province Furniture Commodity Consumption Dispute Resolution Measures\”, the three guarantees for furniture products are valid for two years. Furniture products must be more than 60 days from the date of delivery to consumers and within the validity period of the three guarantees. If there are serious quality problems and the product still cannot be used normally after two repairs, the seller shall replace the product for the consumer. Currently, 12315 has accepted Ms. Yao’s complaint.