The sixth solution to the problem that the flap garage door \”won\’t close\”

Kunming Haydn Garage Door New Media told three stories in a live broadcast

On August 16, the editor of Kunming Haydn Garage Door New Media started a three-hour live broadcast on Douyin. There are three things worth recording and sharing.

The first thing is that \”there is a speed measuring wire on the flip garage door motor. If it is not installed in place, it will affect the garage door\’s ability to close properly.\”

The reason is In the short video content, I help users find solutions to garage door problems, and simultaneously ask questions on multiple platforms: What’s wrong with the flip-up garage door that cannot be closed, and what should I do?

Some said that the infrared protection device was knocked crooked, some said that the motor stroke was messed up and needed to be readjusted, and some said that the strength of the torsion spring did not match and needed to call in professionals for help. But on the Kuaishou platform, there was only one reply, from a netizen from Hebei, whose online name was \”Electric Door Factory\”, who replied: The speed measuring cable was not plugged in properly.

The editor sought verification in the new media work group , is there a speed line on the flip garage door? A colleague from the technical department quickly replied that there is indeed a speed measuring wire on the motor of the flap door motor.

This is the first time that the editor has heard that the reason why the flap garage door cannot be closed is actually a hardware problem with the speed measuring cable. I used to think that it was a technical problem caused by a period of use.

If this is the first time I have heard of the speed measuring line on the electric door, then everyone who has ridden an electric car or driven a tram knows it. Different models and brands of electric vehicles (trams) have different speeds. I believe no one will refute it, right?

There are also simpler shared electric vehicles. The speeds of the same brand are also different because there is a speed limit line on the vehicle. This line is connected to different battery interfaces, which limits the speed of shared electric vehicles to basically no more than 25 kilometers per hour, and it also needs to be tested under the premise that the battery is full.

Similarly, on the motor of the electric door, this speed measuring line also plays a limiting role in the speed of the door. After a certain period of use, due to the aging of the motor, the interface line becomes loose, causing the speed measuring line to appear. Problems such as shedding may also exist.

To sum up, the editor of Kunming Haydn Garage Door New Media found the sixth reason why \”garage doors cannot close normally\”:

One, infraredThe signal transmitter and receiver need to be aligned on the same horizontal line;

Second, the length of the steel wire rope needs to be consistent on the left and right sides, otherwise the door panel will deviate or even get stuck;

3. The motor stroke is chaotic and the stroke needs to be readjusted;

Fourth, identify the strength of the torsion spring through the sound of the motor. If the strength of the torsion spring is not enough, the motor will make a dull buzzing sound. At this time, you need to add force to the torsion spring, and then the door can be opened and closed normally;

5. Eliminate problems such as obstruction by obstacles or loose track screws;

Sixth, if the door still cannot be closed normally due to the above four possibilities, it may be that the speed measuring wire on the motor is loose, and it is recommended to return it to the factory for repair.

In the past, the editor remotely assisted users to solve the problem of garage door failure. When it comes to the ultimate problem, hardware problems and software problems are usually used as collective terms. Now it is discovered that the failure of the flip door also has a new continent, which is the technical problem of the manufacturer.

The problem with the speed test line is caused by the factory has already been set. Installation and maintenance masters cannot imagine that in order to make money, manufacturers can limit the service life of an electric flip garage door with a speed measuring wire.

The short life is two or three years, and the long life is twenty or thirty years. In short, how long is the service life of garage doors? After 30 years of development in China, there is still no relatively reliable conclusion.

At present, the editor of Kunming Haydn Garage Door has encountered the shortest-lived flip garage door, and its motor has not survived more than half a year.

The incident occurred in Kunming\’s Eaton Manor Villa Community. An owner chose to install a flip garage door when he was building a rough house. However, in order to save costs, despite coming to the Kunming Haydn garage door showroom three times to inquire and compare prices, he finally decided to I purchased a garage door from outside the province and found a local worker in Kunming to install it, which cost me 1,500 yuan.

The sixth month after the order was snatched from outside the province, and also the fourth month after the owner’s garage door was installed and used. The owner once again contacted the editor of Kunming Haydn Garage Door and asked if he could replace the previous one. This garage door purchased online from outside the province was given to us, and then a new Hayden garage door was ordered at the originally agreed price.

he said , this door in other provinces is free of charge. Can the removal fee be waived?

I asked , have you encountered any difficulties? If it can be repaired, it can also help save a lot of money in replacing the old one with a new one.

He said that during the renovation, the circuit breaker tripped at any time and the remote control was basically useless. He then used to open the door manually. Once when he was delivering materials to an underground garage, he couldn\’t lift the door panel manually, so he walked around to the ground and entered the garage. ,thinkI plugged in the power and used the remote control to open the door, but the motor exploded and the door fell down and became deformed. I contacted the manufacturer and they said it was man-made damage and there was no warranty.

When I talked about this case in the live broadcast room, a rolling shutter door colleague from Huizhou, Guangdong said this point of view, which led to the second topic I want to share today.

Why do people in Guangdong think that the flap door is faulty? Higher rate?

When I was writing the article, I specifically searched for the failure rate of flap doors. It turned out that not only the Cantonese people thought that the failure rate of flap garage doors was higher, but also the leader of Haydn Garage Door Company also published a statement Similar sentiment: Flap garage doors do have a slightly higher failure rate than turbine garage doors. Even \”HORMANN\”, the leader in the garage door industry, is very good at installing flap doors.

This netizen from Huizhou also said that it is too difficult to install a flip garage door. In Huizhou, it costs at least 2,000 yuan to install a 15-square-meter flip garage door, but it takes at least two workers to do it for a whole day. Heaven\’s work, there areIt may not be possible to finish the installation at that time. When you encounter a special-shaped door opening and cannot install it, it is even more difficult to argue with the owner and manufacturer. In this kind of quarrel between three parties, the work is not done well, the money cannot be obtained, and the time is wasted.

He also said that it only costs 400 yuan to install a 15-square-meter rolling shutter door. If everything goes well, it can be installed and debugged by two workers in one or two hours. As long as there is an order, he will go to three construction sites a day for installation. Three rolling shutter doors are not a problem, and overall the income is higher than that of a flip garage door.

More importantly, even if the flip garage door is installed, as soon as there is a power outage, users will always call and ask questions, which takes up too much time in handling after-sales service.

He smiled, this is no longer a technical issue of installation and maintenance, but a character issue.

If you encounter door-to-door repairs, drive for half an hour, go in and pull the clutch, and the door is repaired. They are willing to pay 400 yuan, but I am embarrassed to accept it. If you meet a searcher and want to charge him 80 yuan for door-to-door service, heHe also asked you why you didn\’t explain such a simple thing clearly over the phone. He thought he could handle it himself.

Why is the after-sales maintenance of rolling shutter doors Are users more willing to spend money? Because the editor personally tested it before, after a power outage, you need to pull the chain to manually open the rolling shutter door, but it is time-consuming and very hot. The chain can pull out sparks, and the door only opens a dozen centimeters. From this perspective, manual opening of the flip garage door in one second during a power outage is more competitive.

American GENIE Motor\’s search for relatives in China

After the live broadcast, the editor received a call from a netizen in Guangzhou through Douyin, saying that he saw the Kunming Haydn garage door with the same model as the GENIE Geely motor imported from the United States 30 years ago, and his own garage The problem I just have with the door now is that it cannot be closed.

This antique motor that was dismantled locally in Yunnan finally found its first \”old friend\” after the editor shared the story of searching for relatives around the world.

In an era of rapid information dissemination, Douyin has become a platform that connects people and stories. Wonderful bridge. The editor\’s purpose of sharing this antique motor online is to promote the long service life of Haydn\’s GENIE motors and to highlight the brand image of the company\’s products.

Wang Shunfu, general manager of Kunming Haydun Automatic Door Co., Ltd., said that Guangdong people think that the failure rate of flip garage doors is higher because there is not yet a century-old company in the garage door industry in the local area. The development of any industry cannot form a market consumption orientation without more than 15 years of experience accumulation. Because of the persistence of Haydn garage doors in Yunnan, I believe that the flip door and even the electric door and window industry will exist for a long time and continue to develop.

This was dismantled from the user’s home motor, experienced for 30 years Years of wind and rain, carrying the traces of time, have become “antiques” that bear witness to the garage door industry being unearthed in Yunnan. This motor has silently served countless families and witnessed the passage and changes of time.

Nowadays, it is used in a special wayThe style re-enters people\’s field of vision, as if telling the glory of the past.

In order to help this Guangzhou netizen solve the problem of the same motor, the editor promptly shared the owner\’s contact information in the work group, and the company leaders immediately contacted the netizen. Every inquiry, every wait for a reply, is full of expectations and uncertainty.

However, hard work pays off. After unremitting efforts, the gratifying moment finally came, and netizens found their first \”old buddy\”. As long as the user can accurately describe the fault, the company can remotely assist in solving the problem. The worst outcome is that the garage door, which has been in service for 30 years, has to be dismantled and replaced with a new one.

This is not just a story about finding parts or repair help, but also about mutual help and warmth between people. In this era of globalization, distance is no longer an obstacle. The development of technology allows us to cross thousands of mountains and rivers and work towards a common goal.

ThinkImagine the relieved smile on a Guangzhou netizen’s face when his garage door finally returned to normal; imagine again that the company will feel satisfied and proud when it finds the same antique model. All this stems from an accidental short video promotion on Douyin and a persistent journey to find relatives.