Allite alloy doors have become the mainstream choice for packaging consumption in recent years due to their beauty, solidity and durability. Mr. Rong, a business owner in Xi\’an, recently has not brought a solid experience in using aluminum alloy doors and windows. The product unqualified inspection report issued by the authority inspection department is not qualified, but it has no rights, which seriously affects his decoration progress and daily life.

The windows purchased for more than 30,000 yuan have been deformed and the fan cannot be closed

<span style=\"color: #3E3E3E; –tt-darkmode-color: Mr. Rong is a business owner in Baifenglin, northern suburbs of Xi\'an. Many years ago, when he was decorating his first house, Mr. Rong used Paiya door windows. While decorating the second new home, Mr. Rong also wanted to continue using the Paiya door window. On January 8, 2024, Mr. Rong found the Opai Yamen Window brand at the Hanguang Road store in Daming Palace Building Materials. He ordered four aluminum alloy hollow glass doors (three of which are flat open doors and one sliding door) in the store, with a total of 32,500 yuan, with an average of more than 8,000 yuan per door.

When signing a contract, Mr. Rong asked to state in the contract that \”the product quality meets the national standards\”. The store clerk said: \”We are a \’national brand\’ and you are a veteran customer. We have never produced non-standard products and will provide you with products that meet the national standards at that time.Experience report. Mr. Rong, who was full of joy, was looking forward to the completion of the new house, but he did not expect that the \”old fan\” was \”back-thorned\” by the brand.

On April 20, 2024, Paiya Door Window Xi\’an Marketing Company launched the door to install products. After the installation is completed, two of the flat doors cannot be closed normally. The gap between the door fan and the door sleeve is too large, resulting in the door springs that cannot be locked. The door fan also appears, which will cause the frame door sleeve to be deformed (Mr. Rong used the on-site measurement of the thickness of the fan frame substrate wall thickness of only about 1.0~1.2mm).

A flat door cannot be installed due to product reasons and is still stacked in Mr. Rong\’s house. In addition, the product still has the problem of rough workmanship. The shape lines between the hollow glass of the sliding door have obvious unevenness, which can be seen by the naked eye. There are only a line shape of about 10 cm, and there are horizontal mismatches of about 2 mm.

Previous picture: The uninstalled aluminum alloy door has been stacked for nearly a year

Customer quality does not accept the product quality and the commercialization will not be successful

Mr. Rong felt that there was no problem with the product I bought for the first time. There were so many problems this time. Is there any problem with the quality of the product this time? Moreover, he noticed that the trademark on the door handle was not suitable for clarity, and suspected that the commercial sold it was not genuine, and there was a suspicion that inferior products were used as good ones. When communicating with the merchants, Mr. Li, one of the responsible persons of the Paiya Window store, said: \”What you buy is this product, this model, and there is no problem.\”

On top picture: New houses cannot be installed and affected by moving in

<span style=\"color: #3E3E3E; –tt-darkmode-color: Mr. Rong asked questions about this, and the merchant denied the product quality problem, and presented Mr. Rong with the \"Examination Report\" made by the \"Foshan Quality Measurement Supervision Inspection Center\" to Paiyamen Window on August 15, 2022. The report shows that according to the national standard of aluminum alloy doors and windows GB/T 8478-2020, there were 27 samples sent for inspection at Paiya doors and windows. The items tested comply with the requirements of the standards and standard quality indicators of GB/T 8478-2020 \"Alliance Alloy Doors and Window\".

<span style=\"color: #3E3E3E; –tt-darkmode-color: #A3A3A3Mr. Rong observed that there was no item on the wall thickness of the profile in the report: \"According to the requirements of the national standard GB/T 8478-2020, the wall thickness of the main profile substrate of the inner door should not be less than 2.0mm, and the actual wall thickness of the window I bought is obviously less than this requirement. In fact, the inspection items specified in the country\'s standards are more than 50, and the factory made 27 of them not mechanics indicators, while mechanics indicators related to consumers\' personal safety were not presented in the report. ”

Mr. Rong and the business owner Mr. Li and Mr. Liu had many communications without success. They also took a step back and asked the business to change the product. They must be able to achieve a wall thickness of 1.8. The business said that the product had no problems and could not meet the requirements. Later, the customer service center of Daming Palace Building Materials, Hanguang Road Store, had been on site for many times, but the solution could not be achieved.

The provincial quality inspection hospital has \”unqualified\”, and the test standard cannot be recognized by Paiya door window

On October 26, 2024, under the participation and supervision of Xi\’an Consumer Rights Protection Center, Paiya Marketers and Manufacturers, Mr. Rong sent the main stress components of the aluminum alloy doors that could not be installed normally, the aluminum alloy door frames and door fan base materials to the professional organization \”Sunxi Province Product Quality Supervision The Institute of Experience conducted an inspection. Three representatives of Paiya Factory and two representatives of Consumer Protection Center participated in the selection, delivery, filling out the commissioned inspection contract book, confirm the inspection project and the inspection process, and wrote their name, identity number and representative unit.

The inspection results of the Xixi Provincial Product Quality Supervision Inspection Institute show that the wall thickness of the main profile substrate of the inner door should not be less than 2.0mm, the test results are 1.43mm in the door frame and 1.21mm in the door fan. The single judgment is unqualified.

In this case, Mr. Rong filed a return request to the merchant. The representative of the Paiya Window Factory and the representative of the dealer did not disagree with this inspection data, but he believed that the standard on which the inspection was based GB/T 8478-2020 was a recommended standard and could not meet the consumer\’s return requirements.

<span Mr. Rong believed that: \"The inspection is based on the standard is the latest standard issued by the General Administration of the State Market Supervision and Administration, and they do not agree. What is wrong is that the inspection report presented by their Foshan factory also follows this national standard. Using this national standard to prove that he is unqualified, but he does not admit it. This is too absurd! ”

Multi-door analysis has not been effective

After half a year, the problem has not been resolved. Mr. Rong was helpless to file lawsuits with many departments such as the citizen hotline, market supervision, and consumer protection center. The treatment plan was still not possible under the multi-way solution of multiple departments. On February 26, Mr. Rong contacted the \”Huaven Decoration Help\” column of the China Business News for help.

The Huashang reporter contacted Mr. Li, who was responsible for the matter at Paiyaguan Window Hanguang Road Store. He told the reporter that they are responsible for the sale and installation of products, and the production standards of the products are all responsible by the manufacturer. If you have any questions, you can find the manufacturer to explain it. The reporter contacted the headquarters of Paiyamen Window Factory to inquire about the product production standards. The headquarter’s connecting staff replied to the reporter that a local seller in Xi’an would give the reporter an answer. Later, Mr. Jun, the sales manager in Xi\’an, contacted the reporter: \”The product meets the factory standards. The GB/T 8478-2020 \”Allied Alloy Doors and Window\” standard is a recommended standard, not a forced standard.\”

Ms. Zhang, who was responsible for the sales department of the Hanguang Road Store in Daming Palace Building Materials, told reporters that after a problem with the product in Mr. Rong, they have been actively cooperating with the handling of the products and proposed solutions, but they have never reached a unified handling opinion. Regarding the continued progress of the matter, they will still follow suit.

Huaven\’s report will continue to track the progress of the incident. At the same time, it is also reminded that consumers should be cautious when choosing decoration materials, and the contract stipulates the standards on which product production is based, so as to ensure that their legal rights are not infringed.

When you have the right to live in consumer rights, please contact the Chinese to dress up for decoration.

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