The \”one-stop\” dispute resolution platform allows the masses to \”go into one door and eliminate all their anger\”

Since this year, Nagqu City, Ruo County, has focused on adhering to and developing the \”Fengqiao Experience\” in the new era, and has taken improving the people\’s sense of gain, happiness and security as the starting point and end point of work, and has made every effort to create a \”one-stop\” \”The conflict and dispute mediation platform will build a three-level dispute resolution system and continuously build a solid line of defense to maintain social harmony and stability.

Create a new platform for mediation of conflicts and disputes

For example, the county is committed to integrating various dispute resolution channels, striving to allow the masses to \”go into one door and eliminate all their anger.\” To this end, the local area has formulated an overall framework for the construction of a three-level dispute resolution system and established a \”one-stop\” conflict and dispute mediation center for counties and townships. In July 2024, the county-level center was iterated to the county social conflict and dispute mediation service center, and successfully integrated five service platforms such as the county people\’s mediation center and petition reception center, and arranged five units to be stationed, 16 units to be stationed, and other services. The unit is on call and responds quickly to various demands.

In the functional partition setting, the \”front desk and backfield\” mode is used to scientifically set up the functional partition, and the \”front desk\” reception hall for the public appeal has set up multiple service windows such as administrative reconsideration, mediation, legal services, petition reception, etc.; \” The backcourt has set up functional rooms such as people\’s mediation room, administrative mediation room, lawyer mediation room, and psychological counseling room to achieve reasonable functions and efficient operation.

In order to ensure the standardization of work, the county has formulated the \”One-stop\” Conflict and Dispute Mediation Center Service Process\” to provide institutional basis and guidance for the county to standardize its work, and ensure that the standardization and system of the conflict center Development of standardization and standardization. Implement the \”dual management\” mechanism, and the conflict center will be responsible for the daily management and assessment of the personnel.

Since the operation of the Conflict Dispute Mediation Center, 244 conflicts and disputes of various types have been successfully mediated, involving an amount of 8.85 million yuan, and 120 judicial confirmation cases have been handled, effectively solving the actual problems of the masses.

Build a new model for mediation of conflicts and disputes

Focusing on the functional positioning of \”village outposts, townships and townships, and county-level ending\”, for example, the county improves a layered dispute resolution system, aiming to promote conflicts Disputes shall be resolved in a timely and effective manner. Strengthen the village-level \”outpost\” and achieve local resolution of trivial matters. Improve functions such as comprehensive management, mediation, dual-unit households, and grids to build a door-to-door dispute resolution service circle. Strengthen grid-based inspections and visits, and through the \”grid + mediation\” working model, give full play to the advantages of grids to resolve conflicts and disputes in advance, and mediate neighbors, marriages and families and other prone to frequent conflicts and disputes as early as possible.

Excellently improve the \”main battlefield\” at the township level and realize joint mediation of major events. Integrate platforms such as comprehensive management center, people\’s visits, public legal services, etc., give full play to grassroots political and legal resources, create a \”one township, one product\” mediation room, absorb \”five old personnel\” and \”two representatives and one committee member\” and other resources to resolve complex disputes, and achieve joint mediation of conflicts , joint governance of problems, joint creation of peace and safety.

Enterprise the county-level \”terminal station\” and achieve difficult solutions. Give full play to the role of the Mediation Center\’s \”command headquarters\”, \”diversion valve\” and \”liaison station\”, effectively promote the seamless connection between people\’s mediation, judicial mediation, and administrative mediation, form a strong linkage between litigation and mediation, procuratorial mediation, public mediation, and visits and mediation, and promoteThe \”pre-trial mediation + judicial confirmation\” mediation model ensures that the public\’s demands are reflected and conflicts and disputes are resolved \”one door in and out, and a package of mediation\”.

In addition, a joint meeting mechanism for mediating and resolving social conflicts and disputes has been established to promptly handle key contradictions. The conflict center is used as a designated place for leaders to receive visits and visits. While demonstrating and leading the resolution of petition issues, we will strive to resolve key petition matters.

Optimize new services for conflict and dispute mediation

For example, the county insists on providing high-quality, efficient and convenient mediation services to the masses as its goal, forming a \”closed loop of county and township mediation responsibility\” chain for conflicts and disputes.

Optimize professional strength and strengthen personnel coordination. Publicly recruit 23 college graduates to serve as full-time people\’s mediators, and select 20 full-time people\’s mediators from the \”five old personnel\” and \”two representatives and one committee member\”, so that the mediation force is further enriched; gold medal mediators, lawyers, veteran cadres, etc. are invited 18 people established the \”For example, the county\’s diversified dispute resolution expert database\”, created 20 brand mediation rooms, and incubated and cultivated 16 industry-specific professional mediation organizations.

Refine the mediation methods and continuously improve the mediation level. The conflict center accepts various conflicts and disputes reported by the masses first divide and then mediates them. For general conflicts and disputes, the permanent window will mediate them on the spot; for complex or sudden conflicts and disputes, the conflict center will organize relevant departments to conduct them. Joint mediation; the mediation acceptance window will follow up and supervise the conflicts and disputes transferred in a timely manner; the mediation office will follow up and visit the implementation of the mediation agreement in a timely manner, and file files in a timely manner to achieve standardized operation of the conflict center and efficient mediation. Strengthen source governance and help resolve conflicts at the front end.

Adhere to the prevention of conflicts and disputes as the focus of people\’s mediation work in the new era, to address areas with frequent and high incidence of conflicts and disputes, strengthen the main responsibilities, carry out regular investigations and resolutions, promptly verify and deal with clues of problem, and take targeted measures , promote the \”resolving of conflicts and disputes as they arise\”, regularly publicize policies and regulations, people\’s mediation platforms and advantages, guide the masses to resolve problems in accordance with the law, and effectively maintain social harmony and stability. (Wang Jiexue)