The custom-made wardrobe door won’t close, so what the customer bought was a mess? The merchant said…

Source: Nanguo Metropolis Daily

Ms. Zhao from Haikou spent more than 57,000 yuan to customize the cabinet

Clarkroom cabinet Leave a seam width of 10 cm

In May this year, Ms. Zhao, a citizen, spent more than 57,000 yuan to customize five cabinets including a wardrobe, bookcases and wine cabinets at the Xiying store of Haikou Oppein Custom Wardrobe. On August 23, when workers came to install them, she discovered that the cabinets The dimensions did not match. There was a 10cm gap between the right side sealing plate of the master bedroom dressing room cabinet and the wall. The workers said they needed to seal the plate. There are problems with all 5 cabinets in the home. Some cabinets do not reach the top, and there is a gap of 1 cm after adding sealing boards; some are about 2 cm less deep.

Ms. Zhao said that the workers originally prepared a 4 cm wide sealing board for the master bedroom wardrobe, but ended up using a 10 cm wide one. The design drawing of the wardrobe in the second bedroom shows that the sealing plate is 7 cm, but the on-site measurement shows that the sealing plate is 10 cm. The upper part has not reached the top, and there is still a gap of about 1 cm.

In this regard, Ms. Zhao questioned whether the designer came to the door to measure the dimensions accurately, or did not strictly follow the dimensions of the drawings, and the merchant should return or exchange the goods.

Ms. Zhao’s on-site measurement showed that the width of the closing board (dark plate) of the master bedroom wardrobe reached 10 centimeters

On August 27, Mr. Mai, the designer of the Xiying store of Oppein Custom Wardrobe in Haikou City, said that Ms. Zhao did not require the edge banding width, and the company’s edge banding standard is 5 to 12 centimeters. There are two solutions: one is to move the master bedroom dressing room cabinet to the middle so that the edges on both sides are the same width; the other is that the customer did not request the width of the edges, and the designer did not inform the customer. Each person will be responsible for half of the return or exchange. Responsibilitys.

Previously, Ms. Zhao reported the situation to Haikou City’s 12345 hotline, and the Longhua Branch of Haikou City Market Supervision Administration responded that the matter was a problem of construction technology. The merchant stated that the custom-made wardrobes are based on projected measurements. Due to the wall, the edges can only be sealed in accordance with industry standards and cannot be returned.

Zheng Nanchang, director of the Chengxi Supervision and Management Office of the Longhua Branch of the Haikou Municipal Administration for Market Regulation, said that law enforcement officers have intervened in the mediation process, and they mustExtract evidence on-site to see whether the contract has been performed in compliance with the agreement for further processing.

The wardrobe door customized by Mr. Wang of Haikou cannot close

The request for replacement was rejected

Recently Mr. Wang, who lives on Yongwan Road, Xiuying District, Haikou, also reported that when he was renovating his house, he customized a wardrobe from the Baidu Sheng whole-house customization store on Binhai Avenue, Haikou. After installation, the cabinet door was too large and difficult to close. Problem, requesting merchant to replace was rejected.

Mr. Wang said that he placed an order in December last year and spent more than 28,000 yuan to customize a wardrobe. In March this year, the installation master came to install it. At that time, he found that the size of the cabinet door was too large after it was installed, making it difficult to open the double door. Close.

Later, the decorator tried two or three times to no avail. Mr. Wang approached the store and asked for replacement, but the store did not agree. \”She said she could only remove the cabinet door and return it to the factory for modification, then transport it back and install it again,\” Mr. Wang said.

In this regard, Ms. Kong, a business service staff member, said, “If we make a new pair of cabinet doors, the larger ones will not be resold, which will lead to greater losses. ”If the customer is worried that their life will be affected during the period of being removed and returned to the factory for modification, the store can arrange for personnel to install cabinet doors of appropriate sizes in other colors for the customer to use first, and then replace them after the cabinet doors returned to the factory are shipped back. good.

But Mr. Wang was unwilling to accept it. The Haikou Municipal Administration for Market Regulation has verified that the two parties have a contract dispute and it is recommended to resolve it through negotiation. If the negotiation fails, judicial channels can be used.