Source | Urban Live Original

Not long ago, Ms. Zhang from Xinyu, Jiangxi Province called the \”Urban Scene\” column to report that she ordered a local store called \”Wangli Intelligent Door Lock\” in April this year. The entrance door of her family villa, but after the door arrived, she found something was wrong.

Ms. Zhang told Reporters, in April this year, she went to a \”Wangli Intelligent Door Lock\” store on Qingnian Road in Yushui District for the Wangli Door Industry brand, but the store clerk sold her another brand. Bronze door. Considering the cost-effectiveness, she finally purchased a copper door from the brand name \”Shanghai Jiafu\” in the store, andpaid 27,800 yuan.

Ms. Zhang: Then she also took out the sample booklet, which was printed with The words \”Shanghai Jiafu\” are written on it; and there is a model door with the brand \”Shanghai Jiafu\” posted next to the model door. in AugustI made a phone call and asked for the door to be brought over. Then the boss gave me the reply that the epidemic in Shanghai was not so fast, and it would not be so fast to send it from Shanghai.

Wait until 8 At the end of the month, the door was basically installed at home, but Ms. Zhang ran home and took a look and found that something was wrong with the door.

Ms. Zhang: First of all, the color does not match at all, because the sample in her store is a bit golden. , and the gloss is very bright. The color of my door is relatively dull, and the packaging is not there. Secondly, the style of the door is also different. There is another section under it that is riveted.

Soon, Ms. Zhang fanned in The situation of the copper door was reported to the market supervision department in the jurisdiction. Through the authorization letter obtained from the merchant by the market supervision department, Ms. Zhang also found that the brand \”Shanghai Jiafu\” did not seem to exist.

Ms. Zhang: Later I asked for the credit code of \”Shanghai Jiafu\”, and I said I checked on the industrial and commercial website and could not find this brand at all. The Industry and Commerce Bureau asked the store owner to produce a letter of authorization. The name on the letter of authorization was \”Qingshan Lake Jiafu\”. Then the landlady said that because of the owner of Jiafu in Qingshan Lake, she originally opened a door factory in Shanghai called \”Shanghai Jiafu\”. , with othersThey were a partnership, but because the two people couldn\’t get along, they broke up the partnership, and the factory never opened again.

At the scene, Ms. Zhang showed the reporter an order contract, which marked the brand of the entrance door as \”Shanghai Jiafu\”. According to the brand authorization letter presented by the merchant to the market supervision department, the company name on the official seal was \”Qingshan Lake District Jiafu Copper Door Factory\” is located in Luojia Town, Qingshan Lake District, Nanchang City. Ms. Zhang felt puzzled, how could the product promised to be produced in Shanghai become a product in Nanchang?

The owner of Debon Mingmen Home Furnishing Store in Yuexin Building Materials Market, Yushui District, Xinyu City: Because of his previous All the information is from (Shanghai) and has not been changed.

Responsible person: Doors shipped from Nanchang are not from Shanghai

Ms. Zhang said that she was not saying that the doors produced in Nanchang were not as good as those in Shanghai, but that the contract said \”Shanghai Jiafu\” in black and white, and the leaflets in the store also said \”Shanghai Jiafu\”. In fact, the manufacturer was in Nanchang, which made her feel deceived. Later, our reporter accompanied Ms. Zhang to this store located in the Yuexin Building Materials Market in Yushui District.

Reporter through Industry and Commerce According to the information, the store with the name \”Wangli Intelligent Door Lock\” on the front door is actually called \”Wangli Intelligent Door Lock\”. \”Debon Famous Home Furnishing Store in Yuexin Building Materials Market, Yushui District\” Ms. Zhang said that at that time, she entered the store because of the brand of \”Wangli Door Industry\” specialty store, but she did not expect that the store also sold other brands of home furnishings. However, when the reporter came to the store, the staff told the reporter that the boss was not there and did not come to the store often.

The owner of Debon Mingmen Home Furnishings Store in Yuexin Building Materials Market, Yushui District: She said the color was a little different, but I said it didn’t matter if there was color difference. I can return it to the factory for you.

So, this What brand is the entrance door?

Yushui DistrictBoss of Debon Mingmen Home Furnishing Store in Guangdong New Materials Market: This thing is like this. When our employees signed the contract, because they were very busy that day, they wrote the word \”Shanghai\”. She wouldn\’t let go, and then she would sue us here and there. I also asked the lawyer and went through the legal process. If someone writes two words wrong, will he be arrested and imprisoned?

Reporter: Does the brand \”Shanghai Jiafu\” exist?

The owner of Debon Famous Home Furnishing Store in Yuexin Building Materials Market, Yushui District: Doesn’t exist, the door is Jiamen It was sent from Fu Factory.

Reporter: Where is the Jiafu factory?

The owner of Debon Mingmen Home Furnishing Store in Yuexin Building Materials Market, Yushui District: Jiafu Factory is in Nanchang ah.

For this Ms. Zhang reported the matter to the Yushui District Market Supervision and Administration Bureau and the Chengbei Branch of the Yushui District Market Supervision and Administration Bureau. However, the matter has not been properly handled. Subsequently, the reporter went to the Chengbei Branch of the Yushui District Market Supervision and Administration Bureau, which was responsible for handling the matter.

Staff from the Chengbei Branch of the Market Supervision and Administration Bureau of Yushui District, Xinyu City: I went to the site for verification and then learned about the situation. First of all, there is the issue of color difference. We ordinary people don\’t know much about what color difference is. They have professionals who can tell you what color and what color. They had an agreement at the time, and we also asked this person to submit relevant product information. The other party is very powerful and is unwilling to accept our mediation, while we only have the function of mediation.

The consumer How will the market supervision department deal with the fact that the brand stipulated in the contract does not match the actual brand?

Staff from Chengbei Branch of Yushui District Market Supervision and Administration Bureau: No one has reported this situation to me .

Ms. Zhang: This is how you replied to me, saying that this brand no longer exists.

Chongqing District Market Supervision and Administration Bureau Chengbei Branch Staff: The brand does not exist? Who replied that you don\’t exist?

Ms. Zhang: You answered it.

Staff from the Chengbei Branch of the Yushui District Market Supervision and Administration Bureau: This matter has always been Everything I accept is handled by me. Is that what I told you?

Ms. Zhang: Yes, then I went to your municipal bureau and they responded in the same way. Yes.

At the scene, Ms. Zhang said that she has actually given feedback many times regarding the situation of the merchants. At present, she has hired a professional lawyer and is preparing to resolve the matter through legal means.