Go into one door and do multiple things (get one thing efficiently)

This newspaper Changsha, February 24 (Reporter Yang Xun) \”It\’s so fast, fill out the form and it will be completed in a few minutes.\” At the \”one-stop\” service window for social security management in Changde Municipal Government Service Hall, Hunan Province, the \”one-stop\” service window for social security management in Changde City, Hunan Province Yin Huifanggang, social security specialist of the Human Resources Department of Changde Petroleum Kunlun Gas Co., Ltd., handled the retirement procedures for a company employee. In the past, when going through retirement procedures, you had to go through insurance suspension services such as pension, unemployment, and work-related injuries at different windows. It would take at least one day to make a spreadsheet. \”Now the information and process have been simplified, and you can quickly complete it in one window,\” said Yin Huifang.

In the past, Changde Municipal Human Resources and Social Security Bureau set up windows according to business management links, which are prone to problems such as uneven distribution of business volume, people who need to queue up, and repeated numbers. In order to improve the public\’s service experience, Changde Municipal Human Resources and Social Security Bureau vigorously promotes the \”comprehensive teller system\” reform of window work, optimizes service processes, shortens service time limits, and streamlines service information. In October 2023, 11 \”one-stop\” service windows for social security services located on the second floor of Changde Municipal Government Service Hall were officially opened. The 111 matters of Changde Municipal Human Resources and Social Security Bureau have entered the government service hall, and have greatly improved service efficiency through the \”comprehensive reception of front desk, classified approval of back desk, and unified window release\”.

After the reform of the comprehensive window, the improvement in service efficiency is obvious. \”In the past, pension insurance could take more than 800 numbers a day. With the implementation of the \’one-stop\’ service window, now there are more than 300 numbers a day, and the phenomenon of repeated numbers has decreased.\” Cheng, director of Changde Municipal Government Service Center, director of Changde Municipal Government Service Center, Section introduction.

Tang Jia, a cadre of Changde Municipal Human Resources and Social Security Bureau, introduced that after the \”one-stop\” service window for social security management is opened, the human resources and social security department has further improved the service efficiency of the people, allowing enterprises and the masses to advance. One door, do multiple things.

\”People\’s Daily\” (10th edition, February 25, 2025)