Let the masses \”only enter one door and solve their worries\”

Recently, reporters learned from the Political and Legal Affairs Committee of the Provincial Party Committee that Sichuan will strengthen the standardized construction of comprehensive management centers in 2024, and 80% of counties (cities, districts) and more than 60% of towns (streets) in the province will build \”one-stop\” functions , complete the tasks for the whole year.

In 2024, Sichuan counties and townships will rely on the Comprehensive Management Center to build a \”one-stop\” diversified conflict and dispute resolution function, and improve conflicts through financing sources, building mechanisms, establishing networks, clarifying responsibilities, and strengthening connectivity. The \”road map\” for the diversified resolution of disputes and the rule of law realizes \”one-stop reception, package mediation, and full-chain resolution\” of disputes, ensuring that \”small matters do not leave the village, major matters do not leave the town, and conflicts are not handed over.\”

Townships, as key nodes that “connect cities to the top and rural areas to the bottom”, are the front line of reform, development and stability, and are also the gathering place for conflicts and problems at the grassroots level. The reporter started from the stories of three towns and got a glimpse of the outline of the \”one-stop\” diversified resolution of conflicts and disputes.

Coordinates: Luodu Town, Yuechi County, Guang\’an City

A \”supermarket\” promotes position integration

\”When encountering conflicts and disputes in the past, everyone used to go to the dock. Now they all go to the \’supermarket\’.\” On January 6, Dai Junlin, political and legal committee member of Luodu Town, Yuechi County, Guang\’an City, told reporters that Luodu Town, which was founded about 1,300 years ago, is located on the bank of the Qujiang River and connects Guang\’an to the inside and Hechuan to the outside. , \”The location with easy access to water transportation and the junction of the three places has given birth to the Luodu people\’s unique discussion custom of \’going to the pier when something happens\’.\”

However, with the development of urbanization, the original \”discussion pier\” Disappeared, the original \”five elders\” of the township have entered the \”supermarket\” for diversified resolution of conflicts and disputes – and jointly established a new \”discussion dock\” with the political and legal teams at the county and township levels, namely the Luodu Town Comprehensive Management Center.

When you step into the center, you will see an undifferentiated reception window with three mediation positions including people\’s mediation, administrative mediation, and judicial mediation, and one comprehensive supervision position. Further inside, there are family mediation rooms, labor dispute mediation rooms, community mediation rooms, industry and professional mediation rooms, chief legal consultation workstations and other special mediation rooms. Online mediation can also be provided to achieve \”online ordering, online Mediation”.

“When ordinary people enter here, they can quickly find where they want to go, just like visiting a supermarket.” Dai Junlin said that in addition to the physical positions, there are also mobile “waiters” on call at any time.

This is a specialized mediation team composed of 25 people. The team includes permanent personnel from judicial offices, police stations, and courts, as well as \”five elders\” with rich mediation experience and high prestige, as well as full-time mediators and chief legal consulting experts, so that the masses can \”only enter one door.\” Door, solve the problem on your mind.\” In particular, the 28 village (community) grid chiefs in the town serve as \”supermarket waiters\” to discover, report and resolve daily conflicts and disputes immediately, allowing the people to solve problems \”without leaving home\”.

At present, the center has mediated 266 conflicts and disputes of various types, achieving \”zero\” occurrences of large-scale group visits.

Coordinates: Griping Town, West District, Panzhihua City

Teaching \”Legal Principles\” face to face in a room\”Love\”

\”At the beginning of 2024, the chimneys of the two houses no longer smoked people, and the eaves drainage problem was also solved. \”On January 13, Hu Jian, secretary-general of the West District Law Society of Panzhihua City, told reporters a story about the successful resolution of a neighborhood dispute that lasted for 6 years.

Villers Yang and Tang, whose houses are next to each other Since 2017, the relationship between the two parties has been extremely tense due to the land boundary, eaves drainage, chimney smoke exhaust, and operation. There were frequent disputes over competition and other issues, and there were deep grievances.

In response to this neighborhood dispute, the town launched the \”Three Talks Hall\” multi-dispute resolution mechanism, taking the lead in convening the district court, the West District Branch of the Municipal Public Security Bureau, and the district. The Justice Bureau, the district\’s \”Three Talks Hall\” promotion work class, local village communities, etc., conducted an in-depth analysis of the personality characteristics and conflicts of the parties involved The key points, demands of all parties, etc. were studied to determine the direction of attack and specific measures.

On the day of mediation, Yang and Tang were invited to the conference room for face-to-face communication, surrounded by people from the district-level mediation. Three experts selected from the expert database and members of the special work team listened patiently to the parties and reasoned. , the explanation helped the parties involved in the dispute analyze the pros and cons, open up their minds, and guide both parties to understand each other and make concessions. After about three hours of patient guidance and explanation of the law by the experts, Yang and Tang shook hands and signed a settlement agreement on the spot. The 6-year feud between neighbors came to an end.

“The center blew the whistle and the department reported. \”The successful resolution of this six-year neighborhood dispute is the result of the integration of various forces by the Griping Town Comprehensive Management Center.

Coordinates: Longtan Town, Gongjing District, Zigong City

One Duo Zhiyun became a \”clairvoyant\” and \”early ear\”

Longtan Town is The second largest organized town in Gongjing District of Zigong City and the core vegetable production area of ​​Zigong City, there are many foreign vegetable salespeople and many local elderly people, which makes the town prone to frequent \”minor conflicts\” such as civil disputes and neighborhood disputes. , home care for the elderly, care for minors, special care and other \”small and micro businesses\” There is a large demand for \”services\”.

Since 2023, Longtan Town has carried out conflicts and disputes and proactive services on the \”cloud\”, established a comprehensive management command and dispatch center \”general hub\”, and integrated business departments, town units, villages Social and other forces, through “big data + iron foot plate + \”Information database + list system\”, using AI recognition, data analysis and other means to effectively achieve more refined and intelligent grassroots governance.

\”We have integrated global visual resources and arranged two-way dialogue voice columns to achieve 20 Visual patrols cover the whole town within minutes. \”Zeng Mei, director of the Longtan Town Emergency Office, said that in addition to relying on online big data, the \”iron footing\” of grid workers is also very important. The town\’s comprehensive management center periodically carries out full coverage of grid patrols and full collection of public voice mailboxes, face-to-face , carry out point-to-point resolution of various conflicts and disputes Investigation.

Intelligent management technology has become the \”clairvoyance\” and \”sound ear\” of the comprehensive management center. Through data analysis, the various contradictions collected by it are summarized and formed into an information database, and the problem list is accurately transferred to the town. The front line of villages and communities, and in accordance with the designation of personnel and responsibilitiesSupervise the whole process based on the \”Four Certainties\” principles of , time and determination to ensure that people\’s affairs are \”handled\”, \”can be done\” and \”can be done well\”.

Up to now, the Longtan Town Comprehensive Management Center has accepted more than 2,000 mass issues such as conflicts and disputes, legal services, and people\’s livelihood security, and the mass satisfaction rate for resolving conflicts has reached more than 95%.

□Sichuan Daily All-Media Reporter Zhang Jian