The courtyard with five floors above and below cost 500,000 yuan to renovate. She frowned when she saw the floor.

Wu The lady reported

her home\’s solid wood floorbrushed and cracked

Unevenvery ugly

Response from the decoration company

This is a craft

Ms. Wu’s home is inZanglong Dajing

House type of courtyard

There are five floors above and below ground

More than two hundred square meters

November 2021

She asked \”Holy Capital\” for decoration

Spent nearly500,000 yuan

Early 2022 Start construction

Ms. Wu: I moved in on July 1 (2023). I discovered this problem as soon as I moved in. ,Floor It\’s just cracked. The whole piece is stretched very long, the epidermis has been pulled off .

Reporter: I think it’s uneven?

Ms. Wu: Yes, it should be like this normally. You said thisI think small area drawing is normal and acceptable.

Ms. Wu said

There are six rooms in the house with this kind ofsolid wood floor

In each room

This happens to some floors

Ms. Wu: Because We think\”Shengdu\” is a big brand, Then we entered the venue including the materials, no one came to see it at home.

Reporter: Did you come after you finished pretending?

Ms. Wu: After finishing the installation, he said it was OK, and then we came to signThe acceptance form,just signed it without reading anything. He said there would be a gap between the root of the tree and the top of the tree. I said if you have this kind of problem, youshould not lay it in our room. Come.

Material Department Seal of Shengdu Home Decoration Co., Ltd. Hangzhou Branch Manager: This sentence is indeed not what I said. The flooring in her home is a brand of our company called Famaini flooring.It is a pure solid wood floor, and the surface is brushed solid wood. The craftsmanship andproduct characteristics aresome are drawn deeply and some are drawn shallowly.

Reporter: Did the customer choose the floor themselves?

Manager Zhang of Materials Department, Hangzhou Branch of Shengdu Home Decoration Co., Ltd.: Yes.

Reporter:Have they confirmed it?

Manager Zhang of Materials Department, Hangzhou Branch of Shengdu Home Decoration Co., Ltd.: Yes.

Ms. Wu: Because I was pregnant at the time, I only had about two hours to look at the whole house, and then handed it over to the designer for arrangement. He told me that the sample you saw might have a few wires with this kind of drawing problem, and it might be laid to Your family doesn’t have this kind of problem,he replied to me like this, then I canleave it to him with confidence.

Designer Already resigned

Ms. Wu did not find the other party’s contact information

;\”>\”Holy Capital\” Manager Zhang told reporters

The renovation was completed on September 25, 2022

Warranty period 2 years

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Although it is nowover insured

But the company has been thinking of ways to satisfy customers

Material Department of Hangzhou Branch of Shengdu Home Decoration Co., Ltd. Manager Zhang: She mainly pointed out that there is a master bedroom on the third floor. She felt that the place where you enter the door looks a bit dark at first sight. Then I say we can cooperate with you. We will arrange for a painter to come over to the area where you enter the door to redo the deep drawing area for you.Make your vision look slightly more beautiful. In fact, we have also thought about other options, which is that we bring new flooring. In fact, the color of the 2022 batch is a bit different from the current batch, and it really cannot be changed. Then actually our master came to the door two days later, andthe customer wouldn’t let us move.

Manager Zhang said

Considering that Ms. Wu had children

He proposed to do some painting the day before going home during the Spring Festival

The smell will disappear once you come back from vacation

The customer stilldid not agree

Ms. Wu: There are brushed floors on the market, but the brushing isheavy brushing. There is something wrong with this product,I hope they will replace it for me, all of it.

Material Department Seal of Shengdu Home Decoration Co., Ltd. Hangzhou Branch Manager: First of all, we also have a contract with the supplier. Just say that your product does have quality problems, and only then can we say a full replacement. Then the wire drawing of your floor itself is aproduct feature. If the customer asks for a complete replacement, in fact, for us and the purchaser, it is actually It\’sa little difficult.