Just enter one door and solve all the family problems

A few benches and cups of tea… In front of the main room of Lu Fulin, a villager in Guangming Village, Zhangjiashan Street, Zhangshu City, several village representatives, business leaders and the chief mediator of the Municipal Comprehensive Management Center sat around to discuss violations of regulations. Building demolition matters. After some sensible analysis and persuasion, the two parties quickly shook hands and made peace.

In recent years, Zhangshu City has adhered to and developed the \”Maple Bridge Experience\” in the new era, deeply promoted the modernization of the social governance system and governance capabilities, and activated governance vitality and digital empowerment by building a platform to improve mediation mechanisms and brand mediation. Implement \”cloud\” mediation of conflicts and disputes and other measures to promote one-stop service for resolving conflicts and disputes, and resolve thousands of household disputes with just one door. Since the beginning of this year, there have been 2,516 conflicts and disputes in the city, and a total of 2,268 cases have been mediated through diversified solutions, with a mediation success rate of 90.14%.

Scientific integration and exploration of multiple mediation mechanisms

The spacious and bright hall, the clear signs, the warm and harmonious multi-functional service area… Recently, walking into the Zhangshu City Comprehensive Management Center felt like Entering the \”Convenience Supermarket\”, the staff in the comprehensive management area include those who conduct pre-litigation mediation, some who provide legal aid, and some who guide the masses to receive people… The tense and orderly work scene allows this common person to \”find someone\” when in trouble. The place is full of warmth.

When the Municipal Comprehensive Treatment Center was first established, it also went through a tortuous road: there are so many social conflicts, can the Comprehensive Treatment Center be able to do so? Where to find quality mediators? How can parties mediate when they are out of town?

Small platform, big service; small center, big governance. \”In less than a year, with the gradual improvement of the system and mechanism and the scientific integration of grassroots legal forces, the questions that were once answered have been gradually answered.\” said Li Guoping, member of the Standing Committee of the Zhangshu Municipal Party Committee and secretary of the Political and Legal Committee of the Municipal Party Committee.

Not long after the establishment of the Municipal Comprehensive Treatment Center, a troublesome incident occurred: Citizen Ren was crushed by breeding equipment in Xie’s laying hen farm, resulting in ninth-level disability, and both parties had to pay compensation. There were different opinions on the issue, and the dispute lasted for nearly two years. When he heard that the Municipal Comprehensive Treatment Center had been established, Ren came to find \”an explanation.\”

Faced with this \”hard nut\”, the center took advantage of its resource integration advantages, led by the Center for Diversified Resolution of Conflicts and Disputes, convened multiple departments such as health, public security, and justice to conduct joint mediation, and handled back-to-back resolutions for both parties. Work. After several twists and turns, Ren was finally granted corresponding judicial relief, and the compensation dispute was settled. In October last year, this backlog of petitions that lasted for nearly two years came to an end successfully.

Such joint mediation is the norm in the Municipal Comprehensive Management Center. Since the establishment of the Municipal Comprehensive Management Center, multiple departments have jointly mediated 189 incidents and taken the lead in resolving 58 difficult and complex cases across regions and departments.

In order to carry out conflict resolution work with high quality and efficiency, the Municipal Comprehensive Management Center integrates the resources of multiple centers such as the People\’s Visitor Reception Center, Litigation Service Center, and Public Legal Service Center into a \”one platform\”. Relying on this platform , establish the Municipal Diversified Resolution Center for Conflicts and Disputes. At the same time, 93 staff members from 42 departments including petitions, courts, public security, and judiciary were integrated and settled, and regular measures were taken toCentralized office, intensive management, and integrated services in the form of stationing, rotating stationing, and accompanying stationing fully unleash the system governance efficiency of the Comprehensive Management Center and provide efficient and convenient dispute resolution services to the public. At the same time, the city has worked hard to improve the mediation mechanism and realize the transformation of conflict resolution to professionalization and diversification; it has reorganized the \”one-window acceptance\” working team of \”Mediation + Court + Judiciary\” and arranged dedicated personnel to provide menu-style services to improve people\’s satisfaction. Spend.

“One town, one product” activates the vitality of grassroots governance

Zhangshu locals all know that in the Municipal Comprehensive Management Center, there is an “old office” that provides psychological counseling services to minors and other groups. Xiao Studio”. In May last year, this old Xiao, Xiao Qiulong, was named the \”Political and Legal Model Individual in the New Era\” of the National Party Committee Political and Legal Committee.

“If you have difficulties, go to Lao Yin…” As a party member and cadre with more than 20 years of experience in grassroots mediation, Yin Yungen resolves mass disputes with heart and soul and has become a well-known mediation expert.

In recent years, many mediation studios named after individuals have appeared in Zhangshu City, and \”brand mediation\” is blooming everywhere. This is an opportunity for the city to strengthen the work of diversified mediation offices for conflicts and disputes and promote the modernization of rural governance. One of the important measures. By cultivating a number of brand mediation rooms, we will give full play to the leading and exemplary role of brand mediation rooms, so that people\’s mediation organizations \”come from the masses and serve the masses.\”

In April this year, Jiang Jianbiao and Jiang Debing, villagers of Zhoushang Village Lou Village, had another dispute due to a 20cm difference in the hardened road surface in front of and behind their houses. Seeing that both of them were very excited, Pi Jianxin, director of the township\’s safety office, invited them to the \”Jianxin Studio\” to learn about the situation. He picked up his workbook and tape measure and followed them to the scene. Pi Jianxin patiently guided and mediated the dispute between the two parties on a rational and legal basis. In the end, Pi Jianxin suggested that the 20 cm distance between the two parties be made into a drainage ditch, which solved the problem of water accumulation on the road in front and behind the house of the two families on rainy days.

A flower blooming alone is not spring, but a garden full of colorful flowers is full of spring. 19 towns (subdistricts) in the city have established a \”one-stop\” diversified resolution platform for conflicts and disputes, and established 32 brand mediation rooms such as \”Lu Guier Mediation Room\”, \”Jianxin Studio\” and \”Yin Yungen Mediation Room\”, which have become a diversified solution for conflicts and disputes. \”Bridgehead\”.

Digital empowerment promotes full-chain dispute resolution

Recently, Wang, a villager in Wangjiazhen Village, Linjiang Town, discovered that two mothers-in-law in the village were quarreling so much that they immediately passed the \”Guyun Linjiang\” According to the APP report, grid chief Yang Aiqin immediately rushed to the scene to understand the situation after receiving the notification on his mobile phone. He learned that the two people were constantly arguing over land disputes, so he proposed to redivide the disputed land, and the two mothers-in-law also agreed. Subsequently, we coordinated with the relevant departments of the town to carry out in-depth on-site measurements. After more than 4 hours of hard work, we finally clarified the land boundaries and eliminated the hidden dangers of disputes in their bud.

This is a microcosm of Linjiang Town’s use of digital methods to investigate and resolve disputes. At the beginning of 2022, Linjiang Town innovatively promoted social governance reform, relying on the developed \”Linjiang Town Social Governance Service Platform\” and \”Guyun Linjiang\” APP to form \”The work pattern of \”blowing the whistle in the studio and reporting in all departments\” mobilizes ordinary people to actively download the \”Guyun Linjiang\” APP and actively participate in social governance, allowing the masses to become the frontline for discovering problems. Today, 298 villages (communities) in the city have basically achieved the \”little things\” Don’t leave the village, don’t leave the town for major issues, don’t hand over conflicts.”

In order to build an “urban brain” that never gets off work, The \”Ping An Zhangshu\” smart platform independently developed by the Municipal Comprehensive Management Center allows the public to use the small program to \”shoot\” and report their concerns and worries, and the backend circulation command, dispatch and disposal, so that \”people\’s calls and responses\” can be given \”wisdom wings\” \”; Establish a three-level linkage smart video system between cities and rural areas, equipped with a remote video analysis and judgment system, and establish a center-based backbone, town (street), village (community) It is a node\’s remote video mediation grid and has set up 8 online courts. Through video connections and ODR platforms, parties and mediators can conduct remote video and audio interaction, evidence display, and data sharing, realizing interconnection and sharing of dispute information and data on the platform. \”Cloud\” mediation of conflicts and disputes; setting up a separate functional area at the reception window of the center, opening online case filing and Internet trial service points, Let the parties enjoy the \”cloud court\” service of local Internet hearings, and truly realize the full coverage of the whole chain of dispute resolution \”starting with petitions, focusing on mediation, and ending with litigation\”

If the people are willing to come, the problem can be solved. So far, the city\’s Comprehensive Management Center has received more than 35,200 people and handled 54,600 various incidents, with a settlement rate of 96.44% (Xiao). Yan, all media reporters Liang Jian, Luo Yunyu)