Walk through the \”one door\” and get everything done

When walking into the Hebei Provincial Government Service Hall, on the chief affairs representative and stationed matters announcement wall on one side of the hall, the public can clearly see which departments are stationed here and what matters can be handled.

A government service hall is a mirror that serves the people.

Hebei Province aims to be convenient, fast and efficient for the people, and comprehensively promotes the entry of all enterprise-related government service matters related to people\’s livelihood into the government service hall, so as to realize the \”must go in\” for government service matters, centralize acceptance and unified processing, so that \”Go through one door and do everything\” has truly come to fruition.

Stop the stubborn problem and solve the problem of \”open and covert access\” in government service matters

\”This is your acceptance notice. If there are no problems in the expert assessment, it will take up to 4 working days The verification will be completed.\” He Chengcai, a staff member of Xinglong County Jincheng Mining Co., Ltd. was very satisfied when he heard what the staff said.

Recently, at the comprehensive acceptance window of the Provincial Government Service Hall, He Chengcai applied for fixed asset investment project approval for a new project. He thought he would have to wait for many days, but he did not expect that not only was the acceptance completed on the spot, but he could also enjoy the experience after the approval was completed. Approval certificate delivery service, no need to make another trip.

He Chengcai said that the faster the certificate is issued, the faster they can start business.

In the past, the approval of fixed asset investment projects by mining companies had to be checked by county and city development and reform departments at all levels, and companies had to wait for more than ten days or even longer at a time.

Taking the opportunity of entering the Provincial Government Service Hall, the Provincial Development and Reform Commission has intensively cleaned up the access restrictions and hidden barriers to approval services, and no longer sets pre-approval, The preliminary review and other preparatory steps are also unified, and the conditions, materials, processes, etc. are unified to further shorten the approval time. The approval time of enterprise investment projects is reduced from the original 15 working days to the promised 4 working days.

Reform must highlight the problem orientation, focus on the focus, and focus on the difficulties.

On July 16, 2019, the Provincial Government Service Hall was officially launched, striving to create a \”one-stop\” government service platform. However, in the past, the rate of entry into government service matters was low, and \”explicit access and covert access\” affected the service experience of enterprises and the public.

To change or not to change, determination and determination are tested.

On May 26 last year, the \”Hebei Province Implementation Plan for Promoting Government Service Matters that Should Be Progressed\” was officially issued. This was the beginning of an inward-looking, highly targeted reform.

What are the “must-do” matters? After in-depth research and careful sorting, the former Provincial Government Service Management Office compiled a guidance catalog for entry matters, classified according to business-related and people\’s livelihood matters, and compiled a guidance catalog from the three dimensions of province, city, and county. Among them, 53 provincial departments There are 740 matters, 581 matters in 50 departments at the municipal level, and 577 matters in 44 departments at the county level. At the same time, government service halls at all levels are required to refer to the guidance catalog, combine local realities, and adapt measures to local conditions to comprehensively sort out and determine the \”list of matters for entering the government service hall\” at this level., and promote the entry of matters in an orderly manner.

How to clarify the rights and responsibilities of administrative approval departments and industry authorities? Hebei Province innovates and implements the authorization and approval of the chief representative. All departments stationed in the department sign a power of attorney with the chief representative of the stationed department, giving the chief representative the final approval authority to perform the stationing matters, ensuring that \”things in the hall are handled in the hall.\”

The introduction of many service mechanisms such as limited-time settlement, full-process agency handling, joint review and joint handling, has further improved the efficiency of handling government service matters. The Provincial Government Service Hall has incorporated 58.1% of matters into the \”one window\” for comprehensive acceptance, and all other matters have been included in the comprehensive windows in different fields to achieve \”one window processing\”.

Sun Zhiying, deputy director of the Provincial Data and Government Services Bureau, said that as of now, all \”must-do\” matters at the provincial, municipal and county levels have been stationed in the government service hall for centralized processing. Among them, 18 departments, 37 people, and 289 items were newly stationed at the provincial level; an average of 30 departments, 81 people, and 388 items were newly stationed in the city and county-level halls, effectively solving the problem of \”multiple running\” and \”back and forth\”, and fully committed to Create a first-class government service environment that “obeys regulations without asking for help, is convenient and fast, and requires less errands”.

Promote the efficient handling of government service matters from the perspective of business people

What do the people care about and expect, what should be grasped and promoted in the reform, and what should be brought to the people through the reform More sense of gain.

In the city and county government service halls, engineering construction projects, market access and other business that need to be jointly handled by two or more departments are high-frequency matters handled by enterprises and the public.

Recently, Sun Huachang, general manager of Hebei Jiarui Transportation Engineering Co., Ltd., was very pleased to hear that the county departments responsible for approving investment and construction projects had stationed themselves in the county government service hall and hurried to the site for consultation.

At the comprehensive service window for investment and construction projects in the Zaoqiang County Government Service Hall, the staff explained to Sun Huachang that taking their company\’s high-performance shock-absorbing and isolation rubber bearing and its series of product projects as an example, in the past, land acquisition, Approval to start construction takes two to three months. Now, not only the application materials are comprehensively accepted, but also the back-end department approval is coordinated and linked, greatly improving the work efficiency.

About 40 days after submitting the application, Sun Huachang received the real estate certificate, construction land planning permit, construction project planning permit, construction project construction permit, and construction drawing review certificate. \”Start construction as soon as you get the land\” was realized.

From \”changes in government affairs\” to \”convenience of services\”, corporate thinking and the perspective of the masses have become the starting point for improving the functions of government service halls.

In the past, many government service matters were established separately by various government departments, mainly considering the management convenience of their own departments.

Now, integrating multiple things in the eyes of various departments into \”one thing\” from the perspective of the corporate masses has become a breakthrough in the innovation of government service models.

Ren Jia, deputy manager of Baoding Qingkong Huazhong Real Estate Co., Ltd., who often handles project procedures, feels this change.

Recently, Ren Jia served in Baoding Municipal GovernmentThe service hall handles applications for six matters related to the construction of residential community projects, and all matters such as engineering fire protection design, power supply installation, heating installation, and water supply installation are completed at one window.

This year, Baoding City innovatively brought high-frequency handling matters in the fields of water, electricity, heating, network communications and other public utilities into the municipal service hall, and promoted the application of water, electricity, heating, real estate registration, investment and construction approval Other related matters are integrated and handled, and matters belonging to different departments can be completed in one window.

From integration to integration, from easy to efficient management. The \”physical integration\” of space and places is giving rise to a \”chemical reaction\” that improves the efficiency of government services.

Leverage online to continuously meet the needs for diversified, personalized and convenient services

Once a reform measure successfully breaks through the key points, it will stimulate great vitality.

Looking around the Shijiazhuang Municipal Government Service Hall, which was newly unveiled in May this year, in the self-service area, a series of intelligent equipment such as medical insurance self-service machines, self-service machines, and smart pickup cabinets are available to provide services to the public. Provides self-service services such as social security enquiries, online information reporting, and smart pickup.

If you need to start a business, service workers can open the Hebei Government Service Network on the self-service machine, log in to their account, and complete the information online.

With \”one-click submission\”, the comprehensive window staff receives the application information and can pass the review and complete the enterprise registration in less than half an hour. Workers can also print and receive business licenses at self-service machines.

The integration of online and offline, and the simultaneous operation of physical halls and online halls have effectively solved the problems of difficulty, slowness, and complexity in getting things done, which have been strongly reported by enterprises and the public.

Hebei Province has introduced advanced construction models and service concepts from Shanghai, Zhejiang and other places, accelerated the transformation and upgrading of government service halls at all levels, promoted the docking of offline business acceptance in the hall with the provincial integrated online government service platform, and integrated creation An online and offline service platform.

Fully demonstrate the value of the reform plan so that the reform can better meet the needs of development, the expectations of the grassroots, and the aspirations of the people.

Taking the opportunity of the renovation or relocation of government service halls, some places have also adjusted and optimized the layout of the halls, abandoned the traditional business window settings, removed partitions and counters, and staff and service workers sat side by side to handle business together. , solve problems.

Sun Zhiying said that they will continue to consolidate the results of \”advancement must be made\” in government service matters, promote the creation of a number of national first-class government service halls, and strive to have the most complete functions, the simplest processes, the latest intelligence, and the highest efficiency Provide high-quality government services to help \”get one thing done efficiently\” and create a business environment that is at the forefront of the country. (Reporter Song Ping)