Is it reasonable to charge the door inspection fee for the villa warehouse door after the quality warranty period?

Is it reasonable to charge a small maintenance fee for the villa warehouse door over the quality warranty period?

On February 16, a warehouse user in a villa area in Country Garden in Kunming called the Haiton Door and asked for information about the flip-board door that the quality warranty period cannot be opened, and arranged for professional maintenance personnel to charge for door inspection. The villa warehouse delivered and used by Kunming Haiton Automobile Door Co., Ltd. will state that the quality warranty period of the motor is two years. After the quality warranty period is obtained, the staff of the after-sales service department will charge a small maintenance service fee when they go to the door for repair.

Taking the Kunming City Home Inspection and Repair Fee is 300 yuan per time as an example, the Haiton workers will tell in the phone that the company\’s products will charge 180 yuan for car payments over the quality warranty period, and non-company products will charge 300 yuan to 1,500 yuan, and will explain clearly the 80 yuan as the cost of refueling, 100 yuan as the overpass on the expressway and the driver\’s hard work.The bitterness. The replacement fee for parts generated during the staff inspection and repair is based on the wholesale price of the factory. The working fee is paid by the owner of the industry and can also be free, but the car fee is not exempt.

The new media editor of Kunming Haiton Car Door needs to be further explained that the quality warranty period usually covers non-human repairs, and the repair costs after the period are borne by the company. The fees are reasonable and professional, and the maintenance fee is not overdue. The ordering contract has stated that the warranty period has expired and the manufacturer or service provider will no longer undertake free maintenance and repair duties.

The door inspection involves labor, accessories and other costs, and the charge is a reasonable way to cover these expenses. Most service providers charge maintenance fees outside of the warranty period. This is a common practice in the industry and is not a unique practice at the Hiton Car Park. In addition, the after-sales service of the electric door windows industry has not yet had a unified charging standard. Kunming Haiton Car Door is a leading brand in the industry and is also a national standard participant and developer of electric door standards. Its transparent fee can also be used as an industry reference.

First, as a domestically large-scale warehouse supplier, the Hiton Door Association clearly confirms the user consultation sessionInform the door to installAnd the maintenance fee is detailed and avoid hidden fees. Secondly, the installation and after-sales repair prices of Hiton Door are in a reasonable manner, and the fees are consistent with the market conditions, and there has never been a high charge phenomenon. Finally, from the perspective of service quality, the staff arranged for going out at Kunming Haiton Car Park are senior engineers with more than 25 years of experience in the industry. The fees match the quality of the service provided, which can fully confirm the security and repair results.

Traditional cultureTraditional culture,Doctors do not knock on the door, and teachers do not walk smoothly. A maintenance personnel, as professional talents in the industry, require time costs to go to the door for repairs, including round-trip and working time during the repair process. At the same time, there are costs to bring repair tools, parts that may need to be replaced. For example, maintenance personnel may take half an hour or even longer to travel from the company to the user\’s villa, and they will not be able to do other work during this period, and the purchase of parts requires funds. A small maintenance service fee can cover these costs, ensure the sustainability of maintenance services, and allow production companies or employees to continue to provide services to customers.

The Tao does not pass lightly, and the law does not sell.The maintenance personnel have professional technical knowledge and extensive maintenance experience, and can accurately diagnose and repair the fault of the warehouse door and perform repairs. The maintenance personnel involve multiple components and systems such as motors, tracks, sensors, etc. The maintenance personnel use their professional ability to quickly locate problems and solve them. The technical value contained in the stake needs to be realized through service fees. For example, experienced maintenance personnel can quickly determine whether it is a motor failure or a problem caused by a deformation of the duct. Users as newbies may need to spend more time to troubleshoot, and may even have safety hazards.

As there is no industry standard for reference for the upper door inspection, it is also necessary to analyze from the perspective of a villa owner. Some owners may think that they have paid a higher fee when buying a villa warehouse, and there is no problem during the quality warranty period. If they are exposed to the quality warranty period, they should not charge maintenance services, or they hope that the maintenance cost may be as low. Especially when the fault seems simple, if the track is adjusted, the charges will be unreasonable. In addition, , if the maintenance service provider can provide efficient and high-quality maintenance services and the small amount of maintenance service charges match the market conditions, the owner may feel acceptable. However, if the maintenance staff fails to repair, the maintenance problem still occurs after the maintenance, or the charges are clearly higher than the market average, the owner will feel that he has scored too much.

Kunming Haiton Car Parkprovides two sets of solutions,One ​​is a long-range guide to users to self-examination and self-examination, and the other is an operation that users cannot complete independently, and then arranges professionals to go to the door for inspection. This can avoid workers from running out of work.For example, a Vietnamese marketing agent thought of looking at the Kunming Hayton Car Park Exhibition Hall and discussing cooperation business, but he released the dung at a time and did not reply to the information on the date of the contract. We also had no choice. If the user went to the main villa door of the business, Afterwards, the customer did not answer the phone and did not open the door. The staff also made a waste of time. In order to avoid these incidents, the Hiton Car Park asked the user to pay the company a car fee first, and then the workers and users made reservations for the time to serve.

Hitton Domestic\’s after-sales experience also includes that Hitton is open and open for all the expenses that are incurredThe key to communication and assisting decisions with the owner.If you can clearly explain the reasons for the charge and make it clear before repair, so that the owner can understand the cost structure, such as the costs of parts, working hours, etc., and there is no additional unreasonable increase during the repair process, even if a small maintenance service fee is charged, the owner is more likely to accept it. At the same time, the owner will be more likely to accept it. style=\”color: #444444; –tt-darkmode-color: #A2A2A2;\”>For some long-term cooperationIf the owner, or the repair project is simple, the company can provide discounts or provide value-added services to improve the satisfaction of the owner.