Resolving conflicts and disputes only goes into the \”one door\” and design the most beautiful \”new maple scenery\” of grassroots governance

As the \”frontier position\” of grassroots social governance, the Comprehensive Management Center is an important working platform for preventing and resolving conflicts and resolving conflicts and resolving social security risks. In recent years, the Political and Legal Affairs Committee of Lishu County Party Committee has based on its own functional positioning, deeply implemented the \”Fengqiao Experience\” in the new era, and took the lead in promoting the construction of the \”Fengqiao-style\” comprehensive management center. Through the dispatch of rotating stations and on-call offices, we can effectively integrate relevant resources and forces, promote various departments to perform their duties in accordance with the law and form a joint force, and promote the construction of \”Safe Pear Tree\” with practical actions.

1. Build a \”one-stop\” dispute resolution platform to consolidate the \”main position\” for safe construction

\”Thank you, Secretary. I asked us to go to the Comprehensive Management Center to mediate a few days ago, and we both The land disputes of my family for many years have been resolved, my heart disease has disappeared, and I can still live a new year!\” Li, a villager from Dayushu, Yushutai Town, called to thank the village secretary.

Lishu County Party Committee attaches great importance to the standardization of the comprehensive management center. County Party Secretary Zhao Guanghui led relevant departments to conduct personal investigations and scientifically select the county comprehensive management center in a prosperous area with convenient transportation, dense population and convenient service for the masses. . The center integrates the Bureau of Letters and Calls, People\’s Court and Social Work Department, with a total area of ​​about 3,900 square meters. More than 1,000 square meters of reception hall are established, and the four functional areas of \”visit, lawsuit, interrogation and severance\” are responsible for their duties, providing the masses with \”one-stop\” reception, \”one-window\” acceptance, and \”one-stop\” services. It has 15 functional rooms in six categories, including command and analysis, operation and management, visit reception, conflict mediation, consulting services and arbitration trial, and continuously improve basic supporting facilities and build a pragmatic and efficient grassroots governance platform. Establish standards for the registration, acceptance, transfer and handling of mass demands, and resolve conflicts and disputes on the track of the rule of law in accordance with the \”roadmap\” of mediation, arbitration, administrative rulings, litigation, and legal supervision.

In addition, the 12345 Mayor\’s Public Hotline Office has settled in the Comprehensive Management Center, effectively breaking down departmental barriers, forming work linkage and force alliance, and improving the efficiency of solving the demands of the masses. Since the center was in operation, it has mediated 218 conflicts and disputes of various types, with a resolution rate of 97.2%, truly achieving the goal of allowing the people to \”only enter one door and go to one place at most.\”

2. Improve the \”one-stop\” system and build a \”connection line\” to serve the people

\”In the past, whenever school was over, there were always crowds of people and cars. , There are safety hazards for children to go to and from school!\” After receiving the demands from the visiting people, the county comprehensive management center immediately played the role of \”the center blows the whistle and the department reports\” and coordinated relevant departments to work together to ensure that the problem can be solved successfully.

Lishu County focuses on the physical operation of the comprehensive management center. The County Party Committee Political and Legal Affairs Committee fully plays the role of overall coordination functions, consolidates the organizational leadership system of the comprehensive management center, establishes and improves the coordination and dispatch mechanism among departments, and fundamentally improves the Comprehensive management center operation and scheduling capabilities. In combination with the supervision and implementation of functions and responsibilities, eight working mechanisms including first-time consultation, education and guidance, coordination of services, consultation and analysis, report feedback, public supervision, evaluation and follow-up visits, assessment and rewards and punishments were established. Further improve the \”comprehensive acceptance, assignment and transfer, and order acceptance of township (street) comprehensive management centersIntegrated work systems such as handling, timely handling, and return feedback, forming a closed loop of work to ensure that the people’s demands “have a conclusion and every matter has a response”. The directors of the comprehensive management centers of each township (street) and village (community) are from the township ( The party secretary of the street and the village (community) branch secretary serves as the party secretary. The township (street) political and legal committee members and the village (community) deputy secretary are responsible for the implementation of specific work, and implement the \”sorting and assignment every Monday, consultation every month, and analysis every quarter. The mechanism of drying and reporting on drying and reporting on network personnel and the grid work scheduling mechanism of \”daily dispatch, weekly reminder, and monthly notice\” to ensure the timely implementation of key tasks. This year, the county has collected more than 320 incidents of various types and reported them. The county comprehensive management center coordinated and handled more than 130 items, basically achieving \”small matters do not leave the village, big matters do not leave the town, and conflicts do not submit\”.

3. Build a \”one-stop\” governance model and explore the decisive disputes \”New Path\” to Stop the Controversy

In December 2024, a traffic accident occurred in Lishu Town. The injured were unconscious and the conflict was about to break out. After multiple rounds of local negotiations, the problem has not been resolved. In order to resolve the dispute in a timely manner, the county comprehensive management center quickly organized the assistant judges, public security traffic police, town and village mediators to conduct joint on-site mediation of the parties, insurance companies, etc. through a guidance and mediation method that integrates situation, reason and law, guides the two parties to sign the \”mediation agreement\”. The court will conduct judicial confirmation, so that a case that should have passed the court\’s legal litigation process can be resolved before the lawsuit, protecting the legitimate rights and interests of the parties, effectively reducing the burden of litigation among the parties, and achieving \”case settlement, matters, and people\” and”.

Under the unified leadership of the county party committee, Lishu County Comprehensive Management Center has promoted the legal \”roadmap\” of resolving conflicts and disputes in accordance with the law, forming petition reception , pre-trial mediation, labor arbitration, psychological counseling, legal consultation, court case filing and trial \”one-stop\” service and \”one-stop\” resolution model for conflicts and disputes. In order to improve service efficiency and improve public satisfaction, there is a county-level every day The leaders are here in person, face the masses directly, and receive visits.

The County Party Committee Political and Legal Affairs Committee continues to integrate resources and aggregate functions. First, effectively integrate social legal resources and adhere to the public legal service concept of \”inclusive, convenient, and professional\”. Respected retired cadres from political and legal units to participate in the mediation of conflicts and disputes, and provide the general public with precise, efficient and convenient diversified public legal services. The second is to carry out professional psychological counseling and guidance, and specially invite industry experts to alleviate psychological conflicts and provide psychological support for visitors , protect physical and mental health. The third is to provide free legal consultation services, use information technology to set up the \”LuDou\” Internet unmanned law firm, relying on the integration of 50,000 lawyers on the platform to provide the public with online, timely and professional one-to-one videos Legal consulting services pave the way for resolving conflicts and disputes in accordance with the law.

The county comprehensive management center is adjacent to the Hanzhou Park of Lishu County. Based on this unique geographical advantage, the Lishu County comprehensive management center has creatively explored The \”day mediation\” working method was introduced, and professional mediators took parties to the conflict and dispute to the park for a walk and mediation, which eased the situation.The impatient mood of both parties also relieves stress and anxiety, greatly improving the mediation success rate. Through this working method, 78 conflicts and disputes have been successfully mediated, truly resolving the \”knots\” and transforming the \”knots of heart\” for the masses.

\”If you have any difficulties, find a comprehensive management center.\” Nowadays, Lishu County Comprehensive Management Center has become a \”grocery shop\” in the hearts of the people, and has become a package of \”service complex\” for the masses to resolve legal and litigation-related matters, mediation of conflicts and disputes, and handling of petitions, which can prevent conflicts and disputes at the source to the greatest extent possible. , resolve at the grassroots level, and dispose at the budding state. In the future, the Political and Legal Affairs Committee of Lishu County Party Committee will further adhere to and develop the \”Fengqiao Experience\” in the new era, continue to strengthen the standardization of the comprehensive management center, and constantly explore new models of \”one-stop\” conflicts and disputes to provide solid guarantees for the economic and social development of Lishu County.