Xiamen Haicang: Strive to realize conflicts and disputes by \”entering one door and solving all kinds of problems\”

Recently, Ms. Yang, who lives in Dongfuzhaihou Village, Haicang District, Xiamen City, is planning to put her house that has been idle for a long time online for rent again. Before that, her neighbor built a duck house next to the window of the house, and the smell drove away the tenants. For this reason, she and her neighbor had many quarrels. A week ago, under the coordination of Chen Yanmei, the mediator of the Dongfu Subdistrict Comprehensive Management Center, one party apologized and the other came to an understanding. The matter was amicable, conflicts were resolved in the bud, and risks were eliminated.

Since this year, the Political and Legal Affairs Committee of the Xiamen Municipal Party Committee has vigorously promoted the standardized construction of the city\’s comprehensive management center. Haicang District has served as the city\’s first pilot area to promote the \”one-stop\” diversified resolution of conflicts and disputes in towns (streets). Dongfu Street has been identified as one of the first batch of pilot streets. Based on the standardized construction of the Comprehensive Management Center, it has completed upgrading and transformation. It has innovated a \”one-stop\” diversified conflict and dispute resolution mechanism. Based on Dongfu Street, it has comprehensively promoted experience and practices to complete the completion of various subdistricts. The Comprehensive Treatment Center was upgraded and renovated. Haicang District strives to build a comprehensive \”general hospital\” that specializes in the treatment of conflicts and disputes, so that people who are troubled can \”get medical treatment\” and \”get good medical treatment\” at home, and explore the comprehensive treatment center\’s role in diversified resolution of conflicts and disputes. new paths in the field.

Decentralization of power to build \”graded diagnosis and treatment\” to resolve minor disputes

\”I want to sue my neighbor. The duck house is facing the window of my house, and the tenants have been smoked away.\” 10 At the beginning of the month, Ms. Yang from Zhaihou Village came to Chen Yanmei, the mediator of the Dongfu Subdistrict Comprehensive Management Center, and complained about the troubles that were bothering her.

It turns out that the neighbor built a duck house in front of his house, which happened to be facing the window of Ms. Yang’s house. When the hot weather blew and the stench filled the sky, the tenants of Ms. Yang\’s house couldn\’t stand it and canceled the rent one after another. Ms. Yang, who was furious, approached her neighbor and asked her to move the duck house. The neighbor\’s reason for refusing was: \”The yard belongs to my family. You have no control over what is to be built.\” As a result, the two sides quarreled many times and even almost started fighting.

As the saying goes, it is better to resolve enemies than to make friends, let alone neighbors who look up but cannot see each other. \”I\’m going to take a look and leave now!\” Chen Yanmei found her neighbor, Mr. Chen, and learned that the situation was basically the same as what Ms. Yang said, but the father-in-law was right and the mother-in-law was right. From the conversation, Chen Yanmei discovered that compared to the relocation of the duck house, what Mr. Chen cared about was that Ms. Yang spoke harshly during the quarrel, claiming that \”we will never interact with each other until we die.\” After \”pulse checking\” found the problem \”blocking point\”, Chen Yanmei suggested that Ms. Yang apologize in advance for speaking unpleasantly. After hearing Ms. Yang\’s apology, Mr. Chen lost much of his anger and immediately said: We will find a place to move this duck house in two days. A neighborhood dispute was resolved in this way.

“Just like going to the community health service center when you have a cold, for some minor conflicts among neighbors, we send mediation power to communities and grids, and through hierarchical diagnosis and treatment, we can resolve conflicts and disputes in the community to the greatest extent , grid.\” Chen Yanmei introduced.

Multiple parties work together to build a \”general hospital\” to resolve conflicts and disputes

\”If this matter is not handled well, we will come to you every day.\” At the beginning of this year, an incident occurred at a company in Haicang Dongfu In terms of compensation for accidents, family members andThere were disagreements on the business side.

The Dongfu Subdistrict Comprehensive Management Center gives full play to the advantages of the \”one-stop\” diversified resolution and cooperation mechanism for conflicts and disputes. The Dongfu Judicial Office contacted specially invited expert mediators in the fields of labor relations and psychology to guide risk research and formulation Mediation plan, mediator fully examined Taking into account the practical and psychological needs of the family members, a constructive compensation (compensation) plan was proposed in a timely manner during the mediation process; the team of lawyers based in the center communicated with the company\’s legal advisers to discuss the compensation (compensation) plan through comparative analysis of a large number of similar cases. feasibility; the District Human Resources and Social Security Bureau will The company contacted the superior department to optimize the insurance claims process, greatly reducing the procedural time and cost, and eliminating the concerns of the company and family members; the Haicang Notary Office launched an emergency plan and responded to the notarization, and the Dongfu Police Station gave priority to emergency matters and issued certification materials. Dongfu issued by court The judicial confirmation document ensures that the mediation agreement is fulfilled in full and timely… With the efforts of many parties, the family and the company finally reached a settlement on the compensation issue. In the emergency response to major emergencies, a \”one-stop\” diversified solution to conflicts and disputes was provided. The advantages of the mechanism have been tested in actual combat.

“Conflicts and disputes are just like when a person is sick. It is a manifestation, and the reasons may be complicated. Just like a headache, it may be cold, it may be lack of sleep, or it may be Conflicts and disputes caused by other diseases must be analyzed and thoroughly resolved. To put it more vividly, it needs to be like a doctor. Like hospitals, we need comprehensive diagnosis and treatment to build our center into a \’general hospital\’ for resolving conflicts and disputes,\” said Chen Mingzhe, deputy director of the Dongfu Comprehensive Treatment Center and director of the Dongfu Judicial Office. At present, the Dongfu Subdistrict Comprehensive Treatment Center. The \”one-stop\” diversified resolution and cooperation mechanism for conflicts and disputes, with \”one-stop acceptance, The working idea is \”one package mediation, full chain solution\”, integrating judicial, administrative, court, public security, notary and other departments into it, and initially setting up 9 service windows based on the actual situation of the territory, covering the three major mediations: judicial mediation, administrative mediation and people\’s mediation. , promoting connection mechanisms such as litigation and investigation docking and police joint investigation A one-stop entity has been implemented to complete the one-stop integration of legal consultation, dispute mediation, notary services, legal aid, pre-litigation counseling, police guidance, petition registration, comprehensive insurance and other services, turning it into a \”one-stop mediation\” In order to provide \”one-stop solution to disputes\”, we strive to realize that people can \”enter through one door and solve all kinds of problems.\”

Solve difficult problems and make it a habit to \”go to the comprehensive treatment center when there are disputes\”

To build a \”general hospital\” to resolve conflicts and disputes, we must also have the ability to solve difficult and complicated diseases.

Lao Chen, a villager in Haicang, has seven children. According to the local practice of married women not participating in family division, before his death, Lao Chen verbally distributed three properties under his name to three Sons: the eldest, the second, and the third. Among them, a house in the east area of ​​the village was allocated to the second child. Later, the house was included in the scope of demolition. However, because the second child has not registered the change in property rights of the house, according to the policy, all the heirs of Lao Chen must jointly sign a demolition compensation agreement. Faced with the benefits of compensation for demolition, rifts arose between the brother and sister, and fierce conflicts even broke out. As a result, the demolition work of the houses involved in the case was stalled.

\”Demolition is the demolition of relatives\”? It is difficult to implement verbal household separation agreements in rural areas, which is common and typical in land acquisition and demolition disputes. The conflict reached the Dongfu Subdistrict Comprehensive Management Center, which immediately launched a \”one-stop\” diversified conflict and dispute resolution mechanism. After 12 hours of uninterrupted mediation, all parties, with the assistance of the mediator, reached an agreement and signed a demolition compensation agreement on the spot. Agreements and Mediation Agreements. The successful resolution of the property dispute between the seven rural residents not only resolved the embarrassment of the Chen family\’s dispute in court, but also achieved a good demonstration effect. Other similar disputes were resolved using this as a reference to promote harmonious expropriation and demolition.

According to statistics from the Dongfu Subdistrict Comprehensive Treatment Center, since the establishment of the center, the number of cases where such people have come to the Comprehensive Treatment Center after encountering conflicts and disputes has accounted for more than half of all cases.

“In people’s minds, when you are sick, you go to the hospital, when you have a case, you go to the police, and when you file a lawsuit, you go to the court. But when there is a dispute, many people have no idea who to go to. With the establishment of the Comprehensive Treatment Center, we It must be built in the direction of \’if there is a dispute, go to the comprehensive treatment center\’,\” said the relevant person in charge of the Political and Legal Affairs Committee of the Xiamen Municipal Committee. Comprehensive treatment centers are being built across the country. Xiamen will regard the resolution of conflicts and disputes as an important task of the comprehensive treatment center, making the comprehensive treatment center a shock absorber and decompression valve for grassroots conflicts and disputes, and strive to realize the \”Maple Bridge Experience\” in the new era. ” proposed “Small matters should not leave the village, major matters should not leave the town, and conflicts should not be handed over.” (Wu Junhong Li Xiaojuan)