Go into a door and do everything

\”In the past, I had to go to the county to apply for a public place sanitation license. Now I can do it directly in townships. It\’s so convenient!\” Hualan Villa, Hefeng County, Enshi Prefecture, Hubei Province, was responsible for the Zheng Qiulan couldn\’t hide her inner joy and praised her endlessly.

In the past, Zheng Qiulan, who was in Wuyang Township, had to apply for public places sanitation permits, arranged various hotel affairs in advance, and took a whole day to go to the county town for nearly 2 hours, which was time-consuming and laborious. Few money.

This time, Zheng Qiulan successfully completed all the procedures in just 10 minutes in the convenience service center of the township. This is thanks to the remote virtual window for government services vigorously promoted by Hefeng County Government Services and Big Data Center.

Hefeng County sets up a remote virtual window based on the three-level comprehensive windows of county, township and villages, and connects the system platforms of government service agencies at all levels at the dedicated line to improve remote control, screen sharing, uploading materials and other functions, and integrates them with any level. The window remote video and office desktop are connected point-to-point, breaking regional and hierarchical restrictions and achieving \”no differential acceptance and same standard processing\”.

\”With remote virtual windows, people\’s affairs are no longer restricted by region and time. Whether in remote villages or in busy jobs, as long as there are networks and mobile devices, people can Handle all kinds of government affairs anytime and anywhere.\” said Ma Qin, the head of Hefeng County Political and Digital Center.

In April 2024, the \”Hefeng County Government Services \”Cloud Help Agency\” Service List (First Batch)\” was issued. The local government expanded to the township level through remote virtual windows to promote water in an orderly manner. Electrical and legal aid services closely related to the production and life of enterprises and the masses enter the \”Cloud Help Agency\” window. In addition, Hefeng County Government Services and Big Data Center also carried out joint services with three theme areas: Public Security, Taxation, and Real Estate.

\”By implementing \’one-window acceptance, parallel approval, and time-limited completion\’, we strive to let the enterprises and the masses go through one door to do everything,\” said Ma Qin.

\”When I first started to contact remote virtual windows, I was worried that I would not be able to understand the needs of the masses as accurately as face-to-face communication.\” Liu Zemin, a staff member of the Hefeng County Government Services and Big Data Center, said, but in fact, online When answering public questions, there are people who provide assistance and guidance offline. The public can also intuitively see the payment process and required materials through the screen sharing function, and the instructions become clearer and clearer.

According to statistics, since Hefeng County launched the \”cloud assistance agency\” service in May 2024, it has handled more than 1,000 cases, saving the people more than 150,000 yuan in service costs. (Reporter Zhang Rui, Wang Jianhong, Correspondent Long Bingjie)