Only enter one door to solve all kinds of worries

“Thank you so much to the staff of our Conflict and Dispute Mediation Center for allowing us to get the wages owed to us by the company without having to file a lawsuit or run errands…” In mid-February this year, Wang Mouyong, a migrant worker, came to Lhasa The \”one-stop\” conflict and dispute resolution center in Duodi Street, Chengguan District, thanked the staff.

It turns out that on January 24 this year, Wang Mouyong and several other workers came to the \”one-stop\” conflict and dispute resolution center in Duodi Street to report that they had worked hard from April 2021 to May 2023. In August, a company was engaged in decoration, plank road maintenance, and street lamp installation at the outdoor sports base on Duodi Street, but 50 workers were owed 786,830 yuan in wages. The workers had repeatedly approached the person in charge of the company but failed to negotiate. The \”one-stop\” conflict and dispute mediation center of Duodi Street immediately accepted the dispute, launched the \”1+3+N\” multi-mediation model, and organized the \”Dolma Mediation Room\” mediators to mediate. After negotiation and mediation, the two parties quickly reached a settlement, and the 50 workers successfully received their wages.

The resolution of this labor dispute is just a microcosm of the \”one-stop\” conflict and dispute resolution center in Duodi Street resolving people\’s worries. Duodi Street is located in the northeast of Chengguan District, Lhasa City. It has jurisdiction over 3 administrative villages and 3 community neighborhood committees. It is a typical urban-rural junction in Chengguan District. Due to the relatively complex personnel structure and complicated sources of conflicts, the mediation of conflicts and disputes has become a difficulty and pain point in grassroots governance in Duoding Street. In recent years, Duodi Subdistrict has adhered to and developed the \”Maple Bridge Experience\” in the new era, taking the opportunity of creating the national new era \”Maple Bridge-style Judicial Office\” and the Tibet Autonomous Region-level \”Maple Bridge-style Judicial Office\” to actively promote comprehensive management centers, contradictions Construction of integrated platforms such as dispute resolution center and grid service management center to explore Promulgated the \”1141\” working method (that is, building a \”one-stop\” conflict and dispute mediation center platform, promoting a multi-mediation operation model, establishing 4 mediation teams, and creating a national characteristic mediation brand) to strengthen the prevention of conflicts and disputes at their source. , front-end resolution, creating a harmonious and stable social environment.

When walking into the \”one-stop\” conflict and dispute resolution center in Duodi Street, the bright and clean office environment is eye-catching. The slogan \”Civil affairs cannot be postponed and everything should be handled seriously\” is particularly eye-catching. Legal consultation, comprehensive Windows, conflict and dispute acceptance (petition acceptance) and other service windows are set up in different areas. Conflict and dispute mediation rooms, psychological consultation rooms, legal aid rooms, centralized education rooms, monitoring and judgment rooms, etc. are all available. The staff are busy in an nervous and orderly manner. .

Li Shikun, Secretary of the Party Working Committee of Duodi Street, introduced that the \”one-stop\” conflict and dispute resolution center of Duodi Street entered into physical operation in November last year, and coordinated the efforts of all parties to find out the \”1+3+ N\” multiple mediation operation model, building a conflict and dispute mediation center A large-scale conflict and dispute mediation network based on the leadership and village mediation committees and with each grid member as the tentacles is equipped with 7 full-time people\’s mediators, 6 part-time people\’s mediators, 4 street and village legal advisors, 13 legal practitioners and 3 dispute handlers take turns on duty, and a specially set up2 professional mediation studios provide legal consultation, psychological counseling, conflict resolution and other services to the visiting public through centralized office, intensive management and integrated services, achieving \”one door to solve all kinds of problems\”.

\”Mobilizing and relying on the masses, insisting on not handing over conflicts and resolving them on the spot\” is the essence of the \”Maple Bridge Experience\”. The \”one-stop\” conflict and dispute resolution center in Duodi Street persists in learning, applying and developing the \”Maple Bridge Experience\” and innovatively builds four teams – composed of village \”two committee\” team members, grid members, veteran party members, veteran cadres, A full-time mediation team was formed by local virtuous people, and the team worked with political and legal units such as the Public Security Bureau, Procuratorate, and Justice Department to establish an expert database for promoting mediation through negotiation, and integrated petitions. , judicial, public security, land, property rights transactions and other business departments have established a conflict and dispute mediation team, deeply integrating the advantages of grid members who are \”familiar with people, places and situations\” and police officers who \”understand laws, talk about policies, and can mediate\”. The \”Police Network\” joint coordination team, through multi-party collaboration and linkage, ensures that conflicts and disputes are resolved at the grassroots level to the greatest extent.

Dawa Quzhen, an organizational member of the Weiba Village Party branch of Duodi Street, was selected as a full-time mediator by the street level and is the fourth branch of the \”one-stop\” conflict and dispute mediation center of Duodi Street. Be part of a team. \”Since becoming a full-time mediator, I have successfully mediated 20 conflicts and disputes.\” The young girl told reporters with a smile.

What impressed Dawa Quzhen most deeply was the mediation of a dispute between a local couple due to their expansion of investment in Limca business. The husband was optimistic about the prospects of his Limka business, so he insisted on investing 300,000 yuan to expand the business. The wife was worried about the risks of investing too much and disagreed. This caused conflicts that became increasingly intense, even to the point of divorce. Dawa Quzhen went to their home many times to mediate and persuaded the couple carefully over and over again. Under her mediation and persuasion, the couple eventually reconciled and jointly decided to invest 200,000 yuan to expand the scale of Limca\’s business.

“Some conflicts and disputes are very complicated and very tiring to mediate, but after the mediation is successful, I feel a special sense of accomplishment and feel that this job is very valuable.” Dawa Quzhen told reporters.

\”Zhuoma Mediation Room\” is a people\’s mediation brand focused on being built by the \”one-stop\” conflict and dispute mediation center in Duodi Street. In the \”Dolma Mediation Room\” office space, information such as the functions, areas of expertise, and contact information of each full-time mediator is posted on the wall. The public can \”place an order\” for any mediator to come to the scene to mediate accurately. mediate. Basang Dolma, director of the Duodi Street Justice Office, and Dawa Quzhen are discussing a mediation plan for a marriage dispute here. \”Dawa Quzhen has a very good personality and is very gentle. Many people who encounter conflicts and disputes are willing to come to her to mediate.\” Basang Dolma said.

The interests of the masses are no small matter, and every branch and leaf is always concerned. Since its establishment, the \”One-Stop\” Conflict and Dispute Mediation Center in Duodi Street has always adhered to the principle of \”what the people call, I will respond\”. It has received more than 500 people, accepted and resolved 110 conflicts and disputes, and the mediation success rate reached 99%. , and truly achieve the goal of “keeping small things out of the grid, big things out of the streets, and conflicts not being handed over to others.”\”, painted a beautiful new \”maple\” scene. (Zhou Ke)