Huzhou: People only need to enter one door to relieve their worries

Wang Yanqi

\”I didn\’t expect that the matter was solved in one hour. Professionals are different. Thank you very much.\” Recently, at the \”Lao Song Talk\” at the Social Governance Center of Wuxing District, Huzhou City In the \”room\”, the party involved, Lan Liping, thanked the mediator Song Yujian repeatedly.

The professional services provided by \”Lao Song Talk\” are the epitome of Huzhou City\’s innovative, diversified and integrated model of mediating and resolving social conflicts and disputes. In January 2016, the Wuxing District Diversified Conflict and Dispute Resolution Center was officially established. According to reports, this is the first county-level diversified dispute resolution center in the country, with \”two courts, two rooms, eight centers and eight mediation committees\”. In addition to the district petition bureau, district public security bureau, district judicial bureau, district court, district procuratorate and other In addition to the 21 full-time staff dispatched by level-level units and departments, various conflict resolution professionals like Song Yujian have also been invited into the center to achieve one-stop acceptance, one-stop service, and package solutions. After continuous iterative upgrades, the Wuxing District Conflicts and Disputes Diversified Resolution Center has become the current Wuxing District Social Governance Center, realizing resource integration at the grassroots level, work synergy forming at the grassroots level, and service management level improvement at the grassroots level.

Today, such a convenient model for resolving conflicts and disputes has been fully popularized in Huzhou. The Spear Adjustment Center (station) is the first in the province to achieve full coverage at the three levels of districts, counties, towns (streets), and villages (communities). The resolution of conflicts and disputes basically ensures that small matters do not leave the village, major issues do not leave the town, and conflicts are not handed over.

Since the establishment of the country’s first county-level diversified resolution center for conflicts and disputes, more than 10 “national firsts” including the country’s first administrative dispute mediation center and the country’s first “Rural Governance Work Standards” have been launched in Huzhou. Huzhou’s experience has been promoted nationwide. On this basis, Huzhou has iteratively upgraded to create a standardized conflict and dispute mediation and resolution complex, making new breakthroughs in joint coordination, comprehensive management, digital empowerment and other aspects, achieving global standardization, one-stop, multi-mode dispute resolution, and truly bringing the masses to The appeal was resolved “at that time” and “locally” as soon as possible. Since the operation of the complex, the efficiency of conflict and dispute resolution has increased by 1.2 times.

In response to the masses’ demands for simplicity and convenience, Huzhou uses digital, diversified, and integrated means to promote the Maodiao complex to become a “pocket uncle.” The \”Resolve Disputes without Worry\” public wealth shuttle bus continues to iterate and upgrade, and has entered village communities, parks and other places. The city has 190 judges, 224 prosecutors, 407 police officers, 395 lawyers, more than 5,400 full-time and part-time people\’s mediators, 3,200 More than 100 full-time grid officers, 36 categories of \”safety cells\”, 93 brand mediation organizations and expert teams provide group services, extending the media\’s tentacles to people\’s doorsteps. At the same time, digital rule of law helps high-end resolution of conflicts and disputes, with application scenarios such as \”Dispute Resolution Code\”, \”Pocket Spear Adjustment\”, \”An Xinyun\” and \”Anti-Fraud Brother\”, allowing dispute resolution and rule of law services to be \”run online and handled on the palm of your hand\”.